Inside Sales Representative

Arrow Electronics•Huntsville, AL

15d•$26 - $32•Hybrid

About The Position

As an Inside Sales Representative, you will be selling Arrow’s line card of passive, electromechanical and connector products, and be the daily contact for customers and suppliers. You will be managing the overall account relationship by providing strategic service and support to an assigned customer base, aiming to maximize margins, gain market share, and drive value-added solution selling. This role involves working with internal and external resources to provide customer service, facilitate quoting, fulfill demand, ensure on-time delivery, provide engineering support, and troubleshoot customer problems. You will function as a key liaison between suppliers and customers to build long-term business partnerships and be responsible for Sales Excellence through the development and management of customer strategy in your assigned account territory. You will sell and drive Solutions Selling within the approved account level strategy, requiring knowledge of the competitive landscape and the ability to make informed sales decisions. Responsibilities include ongoing Sales Support activities for the Order to Invoice process, owning the customer interface for backend Quality processes (corrective actions, Field Quality Reports), and maintaining the Perfect Order Index (POI) and Inventory integrity to minimize write-offs/bill backs. You will also own the customer interface for important Credit and Financial Information and coordinate all available resources and support functions. As the owner of the overall customer Quote to Order sales objectives, you will set strategy for the quote process, coordinate resources and processing of customer quotations, validate EOL and item class change (NCNR), negotiate pricing and Quote mark up, and notify customers of any price increases.

Requirements

1-2 years’ experience in electronics distribution; experience in passive electronics component sales strongly preferred (Power Supplies, Cable assemblies, Thermal, Connectors, Magnetics, Capacitors/Resistors
Systems savvy, ability to adapt quickly.
Proficiency in MS Office Suite, advanced Excel skills (VLookup, Macros, etc.) a plus
Ability to build influential relationships
The ability to work collaboratively with internal and external resources to generate results
Strong communication, negotiating and organization skills
Strong customer service and sales skills

Responsibilities

Managing the overall account relationship by providing strategic service and support to assigned customer base.
Maximize margins, gain market share, and drive value added solution selling.
Working with internal and external resources, provide customer service, often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems.
Functioning as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.
Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory.
Sell and drive Solutions Selling within the approved account level strategy.
Responsible for on-going Sales Support activities for the Order to Invoice process.
Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports.
Owns and Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs.
Owns the customer interface for important Credit and Financial Information as well as coordination of all available resources and support functions.
As owner of the overall customer Quote to Order sales objectives, set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG), validate EOL and item class change (NCNR), negotiate pricing and Quote mark up (owns strategy and application) and notify customer of all/any price increases.