Inside Sales Representative

Silvi Concrete Products, Inc.•Falls Township, PA

2d•Onsite

About The Position

As a Silvi Materials Inside Sales Representative, you will play a pivotal role within our Concrete Sales Team. You will have the opportunity to tap into the world of concrete sales and learn what the world’s most used building material is all about. Your experience will include everything from field work to processing mix designs to bidding processes.

Requirements

Valid Driver’s License
At least 2 years relevant sales expereince
Well-experienced, focused on business objectives and highly effective in dealing with a broad range of internal and external customers.
Possesses solid communication, analytical, and management skills
Possesses the flexibility/adaptability to change projects on short notice.

Nice To Haves

Bachelor's degree with major in Business Administration, Finance, and or Engineering Preferred

Responsibilities

Handle inbound inquiries from contractors, builders, and homeowners, providing product recommendations based on project needs.
Includes all web leads, small orders that dispatch needs help with, and cold calls
Be the main point of contact for all customers under 500 yards
Make sure all web leads are followed through and executed on with all major products. RMX, Aggregate, cement and salt.
Prepare and deliver quotes
Be a liaison for outside sales representatives when they need on-d help
Coordinate order processing by entering orders accurately into the system and confirming details like mix type, volume, and delivery timing.
Work in collaboration with dispatch and logistics teams to ensure jobfiles are up to date and ready for delivery
Maintain customer relationships by following up on quotes, checking satisemandfaction after deliveries, and encouraging repeat business.
Provide technical guidance on mix selection, additives, curing times, and application best practices (within company expertise).
Resolve customer issues such as delivery delays, quality concerns, or billing discrepancies by working with operations and quality control teams.
Track sales activity and pipeline using CRM or internal systems, ensuring accurate records of leads, opportunities, and closed sales
Upsell and cross-sell products like specialty mixes, admixtures, or related services (e.g., pumping or finishing).
Stay informed on market conditions, including construction trends, competitor pricing, and seasonal demand fluctuations, to adjust sales strategies.
Leverage digital advertising strategies to generate more leads in conjunction with the marketing team