Inside Sales Representative

Aston Carter•Racine, WI

1d•$25 - $32•Onsite

About The Position

This Inside Sales Representative role focuses on order and quote processing in a fast-paced job shop and contract manufacturing environment. You will manage customer orders and RFQs within the ERP system, coordinate with internal teams to support production, and serve as a key point of contact for customers. The position emphasizes accuracy, organization, and strong communication over traditional sales activities, with a primary focus on transactional work, data integrity, and workflow coordination.

Requirements

Experience in inside sales, inside sales support, or similar customer-facing transactional roles.
Customer service orientation with the ability to manage inquiries, provide updates, and resolve issues professionally.
Background in order management and data entry, with demonstrated accuracy and attention to detail.
Account management experience, particularly in environments where managing multiple open items and follow-ups is required.
Comfort working in an ERP-heavy role, including entering, updating, and tracking orders and RFQs within an ERP system.
Strong organizational skills and the ability to maintain accurate, structured records and documentation.
Ability to work comfortably in a fast-paced job shop or contract manufacturing environment.
Proactive approach to managing workload, prioritizing tasks, and consistently meeting deadlines.
Willingness to own transactional work rather than delegating or delaying tasks.
Strong communication skills, providing clear and transparent updates on workload, timelines, and order status.
Process-driven mindset with the ability to follow structured workflows consistently.
Collaborative attitude and openness to asking for help when needed to ensure tasks are completed correctly and on time.
Basic blueprint reading skills to match purchase order requirements with production needs.

Nice To Haves

Experience in production planning or scheduling within a manufacturing environment.
Customer service experience specifically within manufacturing settings.
Prior experience in order entry roles with significant ERP system usage.
Familiarity with job shop or contract manufacturing operations and related workflows.

Responsibilities

Enter, update, and manage customer orders and requests for quotation (RFQs) within the ERP system with a high level of accuracy.
Ensure all quotes, orders, and related documentation are processed and forwarded to the appropriate next step, such as Engineering, within expected timelines.
Track and follow up on open quotes, orders, and outstanding items to ensure timely completion and resolution.
Prepare and maintain complete order packets, including printing, organizing, and distributing all required supporting documentation.
Maintain accurate and organized records of customer interactions, orders, and documentation in the designated systems.
Monitor dashboards, reports, and open order logs to proactively identify gaps, delays, or missing information and take corrective action.
Perform data entry with strong attention to detail and data accuracy, ensuring information is complete and up to date.
Document and attach all required information, including customer communications, to the appropriate transactions within the system.
Coordinate with internal teams such as Engineering, Scheduling, and Production to satisfy customer requirements and support on-time delivery.
Pull, create, and manage job folders and supporting materials needed to maintain an efficient production flow.
Work closely with support staff to distribute workload effectively and maintain throughput across the order and production process.
Serve as a primary point of contact for customer inquiries, providing updates on orders and resolving issues promptly.
Communicate clearly and proactively with customers regarding order status, potential delays, and any changes that may impact delivery or requirements.
Follow up on outstanding quotes and customer requests in a timely manner to support customer satisfaction and internal planning.