Inside Sales Representative

Nederman • Charlotte, NC

1d

About The Position

At Nederman, the mission is to protect people, planet, and production from harmful effects of industrial processes. By doing that, they contribute to efficient production, environmental benefits, and safer workplaces, with clean air being a cornerstone of sustainable production. The Inside Sales Representative is responsible for providing sales support and customer service to MikroPul, Luwa and Gas Turbine customers for all proprietary products, their auxiliaries provided by these groups and the install base of proprietary products as acquired by Nederman Group.

Requirements

• 3-5 years of experience preferred
• Proficiency with MS Office Suite: Dynamics 365 (CRM), Excel, Word, Outlook, Teams
• Very strong communication skills - verbal and written
• Knowledge of quote development, invoice and delivery process
• Ability to multi-task; direct inbound calls and web inquiries, make outbound calls, update various databases, and maintain portal access/updates.

Nice To Haves

• Bachelor’s or Associate’s Degree preferred
• Experience with J.D. Edwards and IFS 10 (ERP) is a plus

Responsibilities

• Provide quality front line support responding to and directing all inbound calls and customer inquiries while maintaining excellent customer relations.
• Responsible for ensuring responses to customer requests are timely and complete while adhering to service procedures and guidelines as implemented.
• Proactively generate quotes for spare parts, inspections, troubleshooting services and minor repairs, follow up on proposals and close service related sales opportunities.
• Create and send customer invoices.
• Respond to Purchasing and Finance requests for customer invoicing.
• Liaise with warehouse team and buyers to identify and resolve shipping issue.
• Assist in the new customer setup process, and ensure functional objects are properly entered into ERP.
• Maintain accurate records of account details, customer interactions, opportunities, and service agreements in CRM system, updating install base directory with most recent information.
• Coordinate and manage international shipments via air, ocean and ground freight.
• Prepare and review shipping documents (commercial invoices, bills of lading, packing lists, certificates of origin).
• Ensure compliance with import/export regulations and customs requirements.
• Work with freight forwarders, customs brokers, and carriers to track and expedite shipments.
• Calculate shipping costs, duties, and taxes; optimize routes and methods for efficiency.
• Resolve shipping delays, customs issues and documentation discrepancies.
• All other duties that maybe necessary from time to time outside the normal scope of your job description that will contribute toward the Company meeting its goals and objectives.

Benefits

• An opportunity to be part of a truly innovative and fast-growing international company
• A team-focused work environment where your efforts won’t go unnoticed or unappreciated
• Competitive compensation and benefits including PTO, health care insurance, 401K, disability, and life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees