Inside Sales Representative

Bay Cities Tin Shop Inc • Manteca, CA

just now • $20 - $25 • Onsite

About The Position

The Inside Sales Representative is responsible for supporting customers through accurate responsive service, and ongoing sales support. This role serves as a key point of contact for customers, ensuring orders are processed correctly, questions are resolved efficiently, and any issues are escalated appropriately. The Inside Sales Representative plays a critical role in delivering a smooth and positive customer experience.

Requirements

• 1–3 years of experience in inside sales, customer service, or order entry
• Strong data entry and organizational skills with high attention to detail
• Proficiency in Microsoft Packages and basic spreadsheet functions
• Excellent verbal and written communication skills
• Ability to manage multiple orders and priorities in a fast-paced environment
• Strong problem-solving skills and customer-focused mindset
• Willingness to learn products, systems, and sales processes
• Team-oriented with the ability to take direction and feedback

Nice To Haves

• Experience working with ERP and CRM systems preferred

Responsibilities

• Enter customer sales orders accurately and in a timely manner when needed
• Verify pricing, product specifications, and order details prior to processing
• Confirm orders with customers and provide order acknowledgements as needed
• Provide pricing, lead times, and order status to customers and sales team
• Serve as a primary point of contact for Northern region customers
• Respond to customer inquiries related to products
• Proactively communicate delays, changes, or issues impacting customer orders
• Build and maintain strong relationships with customers through consistent follow-up
• Assist with invoicing as needed to ensure accuracy and timeliness
• Review invoices for discrepancies and work with internal teams to resolve issues
• Maintain proper documentation for orders, changes, and customer communications
• Identify and resolve routine customer issues independently
• Escalate complex or sensitive issues to leadership when appropriate
• Follow established processes to ensure issues are documented and resolved efficiently
• Coordinate with production, operations, shipping, and accounting teams
• Support internal communication to ensure customer requirements are met
• Participate in team meetings and contribute to process improvement initiatives

Benefits

• 401(k)
• Health Insurance (Medical, Dental, Vision)
• Life Insurance
• Paid Time Off (PTO)
• 10 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed