Inside Sales Representative

Flipside Products Inc•Cincinnati, OH

17d

About The Position

Geyer Instructional Products is seeking a personable, organized, and customer-focused Inside Sales Representative to support educators, schools, and organizations nationwide. Customer service is our number one priority at Geyer, and this role is central to delivering a positive, knowledgeable, and human experience at every customer touchpoint. Because Geyer exclusively sells educational products - including math, science, STEM, and general classroom supplies - this role requires a background in education and a genuine passion for supporting teaching and learning.

Requirements

Background in education (teaching, educational support, curriculum, school operations, or related fields)
Passion for educational products, including math, science, STEM, and classroom supplies
Comfortable and confident speaking with customers over the phone
Strong written communication skills with the ability to write professional, customer-friendly emails
Highly organized and detail-oriented with strong follow-up skills
Ability to manage multiple priorities while maintaining accuracy and responsiveness
Adaptable mindset and willingness to grow with an evolving role
Service-driven, consultative approach to sales

Nice To Haves

Experience in inside sales, customer service, or B2C/B2B sales
Familiarity with school purchasing processes, tax-exempt orders, or bids
Experience using CRM, ERP, or e-commerce platforms

Responsibilities

Serve as a primary point of contact for customers via phone, email, and live website chat
Enjoy and excel at phone-based conversations with educators and purchasing teams
Write clear, professional, and helpful emails that reflect Geyer’s customer-first culture
Handle customer questions and issues with empathy, urgency, and care
Process incoming quotes accurately and efficiently
Proactively follow up on open quotes to support conversion into sales orders
Guide customers through product selection, pricing, availability, and ordering
Review and process tax-exempt certificates accurately and in a timely manner
Follow up with customers to ensure they have the information and support needed to complete their orders
Assist customers with documentation questions to ensure a smooth purchasing experience
Search for, respond to, and complete bids for schools, districts, and organizations
Coordinate with internal teams and vendors to meet bid requirements and deadlines
Work with vendors to request special quotes, confirm lead times, and secure special pricing
Clearly communicate pricing, lead times, and availability to customers
Work exclusively with Hawaii and Alaska customers on shipping quotes and logistics
Provide accurate freight estimates tailored to regional shipping requirements
Proactively connect with larger customers to check in and support ongoing or upcoming needs
Identify opportunities to upsell and cross-sell complementary educational products that add value
Follow up with customers who have had positive experiences and encourage 5-star Google reviews
Act as a trusted resource and brand ambassador for Geyer Instructional Products
Adapt to changing responsibilities and priorities throughout the year as the role evolves
Take on new tasks, processes, or focus areas as the company and customer needs grow
Contribute ideas and feedback to improve customer experience, efficiency, and sales processes