Inside Sales Representative

Yeager Supply Inc • York, PA

1d • Hybrid

About The Position

We are seeking an enthusiastic and dedicated Inside Sales Representative to join our team. In this role, you will be the first point of contact for our customers, managing incoming calls, responding to emails, and processing orders efficiently through our computer system. You will be responsible for addressing customer inquiries promptly and effectively, ensuring a high level of satisfaction at every interaction.
Given the dynamic nature of the role, with fluctuating call volumes, it's essential to maximize phone time while maintaining a focus on delivering excellent service. The ideal candidate will thrive in a fast-paced environment, demonstrating strong multitasking skills, adaptability, and resilience in meeting customer needs. If you enjoy working in a high-energy setting and are committed to providing outstanding customer service, we'd love to hear from you!

Requirements

• High School diploma or equivalent
• 1 year of sales experience or 2 years of relevant customer service experience or 3 years of experience in pipe, valves and fittings (PVF) industry
• Proficient in computer applications, including spreadsheet and email software.
• Strong keyboarding skills and expertise in Microsoft Outlook.
• Ability to analyze and interpret data effectively.
• Excellent interpersonal, verbal, and written communication skills.
• Professional phone etiquette and high attention to detail.
• Strong organizational skills and ability to work independently with minimal supervision.
• Comfortable collaborating within a team.

Nice To Haves

• Associate degree or higher.
• Experience in PVF or related field.
• 5 years of customer service experience.

Responsibilities

• Manage incoming calls and respond to emails, providing timely and accurate information.
• Process customer orders through our computer system with a high degree of accuracy.
• Address customer inquiries in a courteous, professional, and efficient manner, ensuring excellent service and customer satisfaction.
• Efficiently manage high call volumes, ensuring minimal wait times while maintaining a positive customer experience.
• Adapt to varying call types and customer needs in a fast-paced environment.
• Collaborate with other departments to resolve issues and ensure smooth order processing.
• Maintain accurate records of customer interactions and transactions.

Benefits

• Competitive salary.
• Comprehensive benefits package including health, dental, vision and disability insurance.
• Paid time off and holidays.
• Ongoing professional development and training opportunities.
• Collaborative and supportive team culture.
• Opportunities for career advancement and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED