Inside Sales Representative
About The Position
The Inside Sales Representative (ISR) is responsible for establishing or re-establishing, qualifying, and maintaining contact with small to medium-sized customers to increase machine and parts and service sales by making 20 plus calls per day. ISR customers are typically small construction, landscape and governmental customers. The ISR proactively manages an account base in an assigned territory, employing a disciplined phone call campaign approach. The ISR provides retail assistance and coordination for customers with all sales activities, such as demonstrating, qualifying, quoting, and closing the sale. Direct mail and other promotional activities will be used to drive business to the ISR’s. A segmented and targeted industry approach will be used in addition to some regionalized campaigns. The pay rate is $50,000.00 Base salary + Commission, dependent upon education & experience.
Requirements
- High School Diploma or GED
- College Degree in any discipline or equivalent combination of education and experience
- 3+ years in outbound phone sales preferred
- 3+ years administrative/clerical experience
- 3+ years customer service experience
- 3+ years sales experience
- Standing, walking, talking, sitting, use of hands & hearing
- Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
- Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
- Safety & Product Knowledge
- Decision Making
- Planning and Prioritizing
- Ability to inspire and support others
- Basic knowledge of Microsoft PowerPoint
- Intermediate knowledge of Microsoft Word, Outlook, and Excel
Responsibilities
- Coordinates, demonstrations and facilitates the quote and qualification processes
- Maintains and updates accurate customer account information and machine population data
- Tracks specific account, territory and sales goals using our CRM system
- Passes parts, service, sales and rental requests to the appropriate person or organization
- Ability to manage multiple sales leads and opportunities at any given time
- Establishes and grows value added, consultative relationships with our customers
- Develops strong positive relationships with our outside sales representatives and other employees
- Employs a disciplined phone call campaign, making 20 calls per day
- Maintains a call cycle with customers according to the established PAR for the account
- Qualifies accounts, and begins to develop the customer relationship
- Targets specific customers for sales and promotions
- Promotes all aspects of the Dealership by promoting sales, parts, service, rental, and Customer Support Agreements for all products and services represented by Wagner Equipment & Wagner Rents
- Performs simple needs analysis to determine individual customer's needs and provide solutions to fit those needs
- Knows and can communicate effectively about various Dealer products and services
- Ability to understand and use multiple programs and systems simultaneously such as SalesLink DBS, SIS, Dealer.cat.com, Vision Link, SIMSi, etc
- Other duties as assigned by manager
Benefits
- Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year
- 8 company paid holidays
- Medical, dental, and vision insurance
- Life and AD&D Insurance
- Retirement Plans - 401K and Roth 401K
- Company contribution up to 7% for retirement plans
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
- Supplemental life Insurance
- Critical Illness + Accidental Insurance
- ID WatchDog
- Discounted employee phone plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
