Inside Sales Representative

Fidelity Building Services Group • Lynn Haven, FL

21d • Onsite

About The Position

Join System Service & Engineering, a Fidelity Company, and take your sales career to the next level! As a Service Coordinator you’ll be the go-to expert preparing estimates, building relationships, and helping customers find the best HVAC, electrical, and plumbing solutions. You’ll work with a collaborative team, support our trusted technicians, and play a key role in driving growth.

Requirements

• Strong knowledge of the HVAC, electrical, and plumbing industries.
• Strong sales and customer service skills.
• Excellent verbal and written communication skills.
• Strong computer skills, including proficiency with Microsoft Excel, Outlook, email correspondence, data entry, and typing.
• Ability to learn and efficiently navigate company software and technology.
• Strong attention to detail and accuracy.
• Dependable, trustworthy, and professional in appearance and manner.

Nice To Haves

• 5+ years of related experience preferred.

Responsibilities

• Estimate and prepare proposals for minor repairs and replacements across HVAC, electrical, and plumbing trades.
• Partner with vendors to secure competitive pricing and order and track required parts and materials.
• Identify customer needs, recommend appropriate solutions, and prepare detailed, accurate proposals.
• Close sales while developing and maintaining strong, trust-based customer relationships.
• Stay current on industry trends, products, equipment, and technologies.
• Consistently meet or exceed established sales goals and performance expectations.
• Collaborate with office staff, technicians, and management to ensure accuracy and efficiency in estimates and proposals.
• Provide customers with timely updates regarding proposals, parts, scheduling, and the status of their service or repair needs.
• Support the Customer Service team by assisting with incoming phone calls as needed and ensuring customer inquiries are handled promptly and professionally.
• Demonstrate strong organizational, leadership, and time-management skills while effectively managing multiple priorities.

Benefits

• Comprehensive medical, dental, and vision coverage, including free preventive care and affordable prescriptions.
• Company-paid life & disability insurance with options to enhance your benefits.
• 401(k) with a generous company match and immediate vesting.
• Paid holidays and a PTO plan that grows with years of service.
• Education assistance and professional development opportunities.
• Flexible spending accounts, employee discounts, and 24/7 confidential support through our Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed