Inside Sales Representative

Boyd Group • Elmhurst, IL

51d

About The Position

As an Inside Sales Representative, you’ll be the friendly voice and steady guide for customers seeking auto glass repair and replacement services. You’ll handle inbound leads, present quotes, guide insurance decisions, and close sales that help customers get back on the road safely. This is a performance-driven role with strong earning potential thanks to a commission program tied directly to capture, conversion rate, and sales per hour . It’s also a gateway into long-term opportunities across Glass America — a foundational role where future leaders often begin.

Requirements

• High school diploma or GED (required)
• 1–3 years of inside sales, call center, customer service, or retail experience
• Strong communication skills — verbal, written, and listening
• A passion for helping customers and thriving in a performance-driven environment
• Comfort using computers, typing, and multitasking
• Ability to work a weekend day as part of your schedule
• Ability to sit for long periods and work in a fast-paced call center environment

Nice To Haves

• Some experience in a call center or customer service environment is preferred.

Responsibilities

• Handle inbound customer calls and emails with professionalism and enthusiasm
• Prepare and present quotes based on customer needs, using strong sales skills to close the sale
• Help customers determine whether to pay out of pocket or use insurance
• Educate customers on value-added services — especially ADAS calibration during windshield replacement
• Follow up on unsold estimates to maximize capture and conversion
• Help customers pick up right where they left off — whether online, through Customer Care, or after a previous inquiry
• Document all customer interactions
• Work with field teams and account management to support special accounts
• Assist peers and help cover workload when needed
• Consistently meet or exceed metrics such as conversion rate, sales per hour, and schedule accuracy
• Take on additional tasks as assigned

Benefits

• 80 hours of paid time off annually.
• 80 hours paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance.
• 401(k) Retirement Plan with Company Match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED