Inside Sales Representative

Flow Control Group•Piedmont, SC

19d•Onsite

About The Position

We are seeking a motivated and detail-oriented Inside Sales Representative to join our team. This role serves as a primary point of contact for assigned customer accounts, managing relationships and providing technical sales support. You will collaborate with internal teams to prepare quotations and proposals, process orders, and ensure customer satisfaction throughout the sales cycle. The ideal candidate will have experience in an industrial or manufacturing setting, with a strong understanding of customer service and sales processes.

Requirements

2–5 years of inside sales or customer service experience in an industrial or manufacturing setting.
Strong interpersonal skills with a proven ability to manage customer relationships.
High proficiency with Microsoft Office (Excel, Word, Outlook).
Familiarity with ERP/MRP and CRM platforms.
Ability to manage multiple priorities, meet deadlines, and remain detail-oriented in a fast-paced environment.
Strong written and verbal communication skills.
High School Diploma or GED required.
Permanent work authorization in the USA required.

Nice To Haves

Experience with industrial valves, actuators, automation, or flow control products is highly preferred.
Bachelor’s degree preferred or equivalent relevant experience.

Responsibilities

Serve as a primary point of contact for assigned customer accounts.
Maintain and manage accurate customer data in CRM/ERP systems.
Respond to inquiries via phone, email, and in-person interactions.
Provide proactive updates on orders, lead times, and shipping status.
Collaborate with engineering, operations, and regional sales teams to prepare quotations and proposals based on customer specifications.
Interpret technical documents and product requirements to recommend solutions.
Handle commercial and technical clarifications between customers and internal teams.
Process and follow up on customer orders in a timely and accurate manner.
Support the sales cycle from inquiry to delivery.
Track and manage open quotes, customer follow-up, and key project milestones.
Ensure customer expectations are met or exceeded with timely resolution of issues.