Inside Sales Representative (Mandarin Speaking)

CooperCompanies•Tucson, AZ

1d•Remote

About The Position

CooperSurgical is a leading fertility and women’s healthcare company dedicated to enabling patients to experience life's beautiful moments. The Stem Cell Sales Development Representative communicates with expectant families the value of cord blood banking, empowering them to make an informed choice on their banking options through superior service and accuracy of information. This role involves communicating the value of cord blood banking to expectant families, empowering them to make an informed decision, and delivering superior customer service.

Requirements

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Knowledge of Siebel Systems, Inc. Contact Management systems.
Knowledge of Microsoft Internet Explorer Internet software.
Knowledge of Microsoft Excel Spreadsheet software.
Familiarity with MS Office.
Must speak both English and Mandarin.

Nice To Haves

2+ years of previous inside sales or call center experience is a plus/preferred.

Responsibilities

Educate families on their cord blood banking options, empowering them to make an informed decision.
Deliver superior customer service on all inbound and outbound calls, emails, and/or chat sessions.
Remain current on all procedural activities and follow ups.
Remain current on all training and other administrative tasks.
Meet or exceed monthly, quarterly, and yearly sales and client service goals.
Adhere to all Consumer Sales processes and policies.
Review recorded calls with the manager to identify best practices and areas of opportunity.
Ensure quality standards are met per company Quality Policy.
Generate IRs to capture client and other relevant issues.
May be trained as a mentor/trainer.
Ensure client data, including personal, credit card and medical information is protected.