Inside Sales Representative

Daikin Comfort•Miami, FL

16d

About The Position

Daikin Applied Latin America is seeking a skilled individual for our Inside Sales Representative position at our Doral, Florida location. The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether at the counter, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. The CSR is responsible for meeting established sales quotas. Must be knowledgeable of the organization’s policies, procedures, practices, products and services.

Requirements

Inside sales skills
General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications.
Effective and high quality Customer Service/Relationship management skills via walk-ins, phone, and email
Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
Developing rapport and effective listening skills
Phone etiquette and e-mail etiquette
Professionalism – patience, poise and tact
Ability to deal with high volume customer traffic
Effective verbal skills – must be able to explain fairly technical parts information clearly.
Written skills – must be able to effectively and timely communicate via e-mail with customers and accurately input orders.
Effective organizational skills and time management skills including ability to prioritize and multi-task.
High level of attention to detail and accuracy.
Ability to effectively establish positive working relationships with internal and external customers and employees.
Ability to handle high volume customer traffic through phone, walk-ins and e-mail.
Ability to use good judgement and strong work ethics and integrity on the job.
Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner
Ability to understand and follow procedures, work instructions and company policies
1 – 3 years of progressive sales experience
High School diploma or GED equivalent, some college preferred

Nice To Haves

Knowledge of HVAC equipment / products is preferred

Responsibilities

Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions.
Conduct outbound calls of existing and lost customer accounts.
Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products.
Provide excellent customer service via walk-ins, phone calls and e-mails.
Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.
Recommend alternate products based on cost, availability or specifications as needed.
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
Coordinate with manufacturing, sales, distribution and vendors regarding shipments.
Generate new and repeat sales by providing product and technical information in a timely manner.
Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
Provide accurate information regarding availability of in-stock items.
Conduct cycle counts as required.
Replenish the show room stock as needed.
Assist customers with warranties and returns.
Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies.
Coordinate problem resolution with appropriate departments.
Daily processing of cash drawer, end of shift count of money. prepare deposit slip and place in safe.
Periodically reach out to customers to determine satisfaction with the organization, products and services
Monitor competitive activity and trends within territory.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and keep current with latest trends within the industry
Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
Understand and follow work instructions, operating procedures and company policies.
May travel to customer location to follow-up, make presentations or perform demonstrations.
Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift.
Perform additional tasks as assigned.