Inside Sales Representative

Boyd Group Services • Elmhurst, IL

5d • Onsite

About The Position

Glass America is a respected leader in the auto glass industry. As an Inside Sales Representative (ISR), you are a key member of Glass America’s call center team and instrumental in our overall success. You will answer inbound calls, provide effective and outstanding customer service and present recommendations based on the customer's needs. To ensure your success, we continually invest in our team members through training and coaching to help develop your skills.

Requirements

• Work experience that demonstrates the proficiency to stay organized and handle a high volume of phone calls and emails.
• Reliable and dependable hard worker with a positive demeanor.
• High aptitude for technology with strong typing and data entry skills.
• Process driven with the understanding of how to navigate customer complaints and/or service issues.
• Ability to work Saturdays as part of your regular work schedule.
• Capable of sitting for long periods of time.
• Must be able to complete background check/MVR and drug screening process.

Nice To Haves

• Call center, care center, customer service and/or sales knowledge is preferred but not required.
• Bi-lingual speaking skills a plus!

Responsibilities

• Follow our step by step process to provide quotes on our competitively priced installation and repair services.
• Explain to customers our auto glass products, lifetime workmanship warranty and value proposition.
• Book the appointment and process the order, operating with a sense of urgency throughout the call.
• Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
• Professionally handle customer interactions and general inquiries, both over the phone and through email.
• Make follow-up communication on all estimates that have been written but not sold.

Benefits

• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.
• Career development and progression opportunities.
• 80 hours of accrued paid time off annually.
• 80 hours of paid parental leave.
• 6 paid holidays annually.
• Voluntary Daily Pay option available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed