Inside Sales Representative

Keystone Automotive Operations • Exeter, PA

42d

About The Position

Are you a motivated professional with a passion for customer service and knowledge of the automotive aftermarket and trailer repair industry? Join Keystone Automotive Operations as an Inside Sales Representative at our Exeter, PA location and become a key contributor to our customer experience. In this role, you’ll build relationships with existing customers, identify new opportunities, and provide expert guidance on products and services. Ideal candidates are detail-oriented, proactive, and thrive in a fast-paced environment where teamwork and customer satisfaction drive success.

Requirements

• 1+ years of related applicable experience.
• HS Diploma or equivalent.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must be able to communicate effectively and cooperate with others.
• Must be able to convey product information and availability to customers.
• Must possess the ability to deal tactfully with customers.
• Must be organized, motivated, and a self-starter.
• Must have the flexibility to work variable schedules, if needed.
• Must have the ability to work in an environment where frequent interruptions may occur.
• Must be able to work under pressure comfortably.
• Knowledge of automotive parts.

Nice To Haves

• Some college coursework/degree preferred.
• Knowledge/Skills/Abilities Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Basic computer skills.
• Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.
• Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Decisions generally affect own job or assigned functional area. Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
• Prioritize assigned and routine tasks. Handle appropriately.
• No additional competencies required.

Responsibilities

• Provide customer service, evaluate the customer's needs, and answer questions regarding parts, pricing, product availability, and services.
• Provide relevant information on warranties, price, quality of parts, delivery times and payment methods.
• Complete internal documents supporting any transaction (credits, invoices, work order, etc.).
• Prospect and develop relationships with potential customers to cultivate new business.
• Inform customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
• Advise customer on substitution or modification of part when part requested is not available.
• Process orders -- perform order entry, review orders for correct handling, pricing, quantities and shipping data.
• Follow-up with customers as needed.
• May evaluate and propose appropriate price for parts by considering various criteria.
• Assume other duties as assigned.

Benefits

• Health Benefits: Medical, Dental, Vision, HSA/FSA Options
• Wellness Benefits: Access to HINGE Health, Employee Assistance Program and more
• Financial Security: 401(k) with company match, Company-paid Life Insurance and Long-term Disability, Short-term Disability
• Paid Time Off (PTO) & Holidays
• Education Support: Tuition Assistance and Scholarships for Dependents
• Employee Referral Bonus Program
• Employee Purchase Discounts
• Professional Opportunities: Ongoing training, internal growth, and leadership development
• Inclusive Culture: Team-driven environment that values innovation and integrity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED