Inside Sales Representative

CMC•Pell City, AL

48d•Onsite

About The Position

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.

Requirements

1-5 years experience in an inside sales office environment
SAP experience a plus
Effective listening and communication skills (verbal and written)
Negotiation and phone skills
Technical expertise and knowledge of company products
Problem solving and analytical skills
High regard for attention to detail
Demonstrated ability to handle difficult customers with diplomacy and tact
Must have excellent time management skills
Team player that can also work independently

Responsibilities

Process all customer transactions accurately and timely including sales orders, inquiries, quotes or returns
Obtain accurate information relating to shipment dates and expected dates of delivery
Educate customers about product features
Contact customers following sales to ensure ongoing satisfaction and resolve complaints
Respond to requests for product and company related information
Communicate unexpected increases or decreases in demands for product to the operations team
Maintain proficiency in using personal computer, including company software, SAP and Microsoft Office
Follow company policies and procedures
Present a professional image at all times to customers and constituents, both in person and over the phone
Support outside sales efforts as necessary
Perform other duties as assigned