Inside Sales Representative

Arrow•Peabody, MA

19d•Hybrid

About The Position

The Inside Sales Representative will manage account relationships by providing strategic service and support to an assigned customer base. The role aims to maximize margins, gain market share, and drive value-added solution selling. This position involves working with internal and external resources to provide customer service, facilitate quoting, fulfill demand, ensure on-time delivery, offer engineering support, and troubleshoot customer problems. The representative will act as a key liaison between suppliers and customers to build long-term business partnerships. The role is responsible for Sales Excellence through the development and management of customer strategy in an assigned account territory. This includes thorough knowledge and accountability of supply chain engagements such as e-Compass, Consignments, and CARES (Customer Automated Replenishment System). The representative will sell and capture opportunities through Synergistic products (e.g., White Space Report, PEMCO Mix), Reverse Logistics, GBC (Global Business Conversion), and ITAD (Information Technology Asset Disposition). Selling and driving Solutions Selling within the approved account level strategy is crucial, requiring knowledge of the competitive landscape and the ability to make informed sales decisions. Responsibilities also include ongoing Sales Support activities for the Order to Invoice process. This includes owning the customer interface for backend Quality processes like corrective actions and Field Quality Reports. The role owns and maintains the Perfect Order Index (POI) and inventory integrity to minimize write-offs/bill backs. Additionally, the representative owns the customer interface for important Credit & Financial Information and coordinates all available resources and support functions. As the owner of the overall customer Quote to Order sales objectives, the Inside Sales Representative will set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG), validate EOL and item class change (NCNR), negotiate pricing and Quote mark up (owning strategy and application), and notify customers of all/any price increases.

Requirements

Requires in-depth knowledge and experience
Solves complex problems; takes a new perspective using existing solutions
Works independently; receives minimal guidance
Acts as a resource for colleagues with less experience
Represents the level at which career may stabilize for many years or even until retirement
Contributes to process improvements
Typically resolves problems using existing solutions
Provides informal guidance to junior staff
Works with minimal guidance
Requires thorough knowledge and accountability of supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System)
Requires knowledge of competitive landscape in the market and the ability to make sales decisions based on that information.

Responsibilities

Manage account relationship by providing strategic service and support to assigned customer base.
Maximize margins, gain market share, and drive value added solution selling.
Provide customer service, often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and trouble shooting other customer problems.
Function as key liaison between suppliers and customers to build and establish long-term business partnerships.
Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory.
Sell and capture opportunities through Synergistic products (e.g., White Space Report, PEMCO Mix), Reverse Logistics, GBC (Global Business Conversion) & ITAD (Information Technology Asset Disposition).
Sell and drive Solutions Selling within the approved account level strategy.
Responsible for on-going Sales Support activities for the Order to Invoice process.
Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports.
Owns & Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs.
Owns the customer interface for important Credit & Financial Information as well as coordination of all available resources and support functions.
Set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG).
Validate EOL and item class change (NCNR).
Negotiate pricing and Quote mark up (owns strategy and application) and notify customer of all/any price increases.