Inside Sales Representative

Winston Water Cooler Management•Austin, TX

4d•$60,000 - $85,000•Onsite

About The Position

This is a core inside sales role responsible for supporting contractors, managing quotes and orders, and handling project-related documentation such as submittals and O&Ms. You’ll work closely with customers, outside sales, and operations to ensure jobs move forward without delays. This role requires attention to detail, strong communication, and a solid understanding of plumbing supply materials. This is not just order entry, it’s about understanding the job, anticipating needs, and supporting customers at a high level.

Requirements

3–5 years of plumbing supply, HVAC, or building materials experience
Strong understanding of how jobs are built and materials are used
Experience with Epicor Eclipse, Excel, and submittal tools (SpecBooks preferred)
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and organizational skills
Professional communication and customer service mindset

Nice To Haves

Familiarity with the Austin market and customer base is a plus

Responsibilities

Answer incoming calls and support customer inquiries
Prepare and manage quotes, orders, and pricing
Enter and process orders accurately in Epicor Eclipse
Support counter sales as needed during peak times
Create and manage submittals and O&M documentation
Coordinate with warehouse, purchasing, and sales teams to ensure order accuracy and delivery
Follow up on backorders, timelines, and customer needs
Support existing customer relationships and contribute to new business opportunities