Inside Sales Rep - Sunday thru Thursday

Cash-Wa•Kearney, NE

1d•Onsite

About The Position

We are a food distribution company working with a variety of clients in a multi-state area. As a phone-based CSR, you will focus on assisting customers with a range of questions such as product questions, placing orders, assisting with processing credits, helping with identifying delivery dates/times for their location, answering billing questions, and even making outbound calls to existing customers to assist the Outside Sales team. Excellent customer service, phone, and computer skills are essential.

Requirements

Customer service orientation is required
Communicate effectively and professionally via phone and email required
Strong computer skills are essential
Attention to detail and being process oriented is essential
Perform duties and stay on track with minimal direction
High school degree required

Nice To Haves

Outlook/Excel/Word familiarity is desirable
advanced education is preferred
2 years of administrative or sales experience is desired

Responsibilities

Take incoming customer calls in a professional manner that portrays the company as friendly and helpful
Research questions regarding credits and ensuring they are accurately logged and processed
Look into missing items from an order, conferring with other departments on it
Assisting with the plan to get them what they need in a timely manner, reviewing routes and delivery schedules
Assist in billing questions, asking the right questions to forward to the appropriate contact person for their situation
Gain product knowledge to better assist customers and be able to suggest products
Become familiar with assigned Multi-Unit accounts, regularly reviewing orders and identifying potential issues
Make outside calls as needed to assist the Outside Sales team
Be proficient and accurate with the order systems
Other duties as assigned including occasionally covering the front desk for lunches and time off