Inside Sales Representative (Customer Support Specialist)

Hawaiian Host Group • Honolulu, HI

3d • $20 - $24 • Onsite

About The Position

Hawaiian Host Group (HHG) is a leading Hawai‘i-based consumer goods company with a portfolio of brands that includes Hawaiian Host, Mauna Loa, MacFarms, and Kapua Orchards. Sold in over 23 countries, HHG produces a suite of products ranging from flavored macadamia nuts to premium treats. Our dedicated team of Hosts of Hawai‘i is spread across our headquarters in Honolulu and offices in Hilo, Kona, Los Angeles, and Tokyo. HHG has 3 manufacturing plants in Hawai'i, as well as the state's largest single macadamia farm. We are an excited team of people that all have one vision in common: sharing the Spirit of Hawai‘i with the world. Expect camaraderie, product tastings, and other (virtual and in-person) events that make our culture unique. And more importantly, know that your work contributes to our purpose; to make the Islands’ future flourish. We do this through our Takitani foundation that grants scholarships to deserving local students, our solar farm on the Big Island, and other social & environmental initiatives.

Requirements

• AA degree with emphasis in Business or related field or equivalent work experience.
• One (1) year of customer service related experience, preferably with order entry experience.
• Computer literate in Excel, Word; and knowledge of database and/or accounting systems.
• Ability to type 25 wpm and use 10-key by touch.
• Ability to use general office equipment, such as but not limited to photocopying machine, fax machine, postage meter machine, and accounting systems.
• Ability to perform basic mathematical calculations.
• Good verbal, written and telephone communication skills.

Responsibilities

• Answers the Inside Sales telephone line and assists Customer, Broker, Sales Team, and delivery driver as needed. Uses the telephone or email to locate or relay messages to internal staff.
• Receives and records all orders, processes orders and invoices for local, neighbor island, Mainland, Asia Export, and other inter-company branches.
• Performs EDI (Electronic Data Interchange) tasks to process orders and invoices.
• Performs clerical duties needed to maintain the Inside Sales department, not limited to typing (computer keyboard), internet, emailing, faxing, filing, photocopying, scanning, and mailings.
• Accurately invoices orders and posts batches in Great Plains (GP) according to established policies.
• Files invoices, records, and reports, and maintains physical and electronic files.
• Works independently and collaborates well as a team player.
• Regular attendance is required for the position.
• Assists other departments, such as, but not limited to Sales, Accounting, Warehouse/Delivery, Administration, as needed.
• Ensures that the Inside Sales and personal workspace area is clean, neat, and safe.
• Performs all duties and maintains all standards in accordance with Company policies and procedures.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Holiday Pay
• Sick Leave
• Company-paid life & disability
• 401(k) with company match
• Flexible Spending Accounts
• Employee Assistance Program
• Employee product discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree