Inside Sales Representative

Casella Waste Systems•Hermon, ME

8d•Remote

About The Position

The Inside Sales Representative is responsible for driving revenue growth through proactive customer acquisition, retention, and service excellence. This role involves engaging with prospects and existing customers via phone and email to understand their needs, provides solutions, and ensures a high level of customer satisfaction.

Requirements

Must be legally eligible to work in the United States.
Possess a high level of professionalism and customer focus.
Ability to work both independently and collaboratively within a team environment.
Demonstrate strong communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
Proficiency with CRM systems such as Salesforce or Microsoft Dynamics 365.
Proficiency with the Microsoft Office Suite.
Detail-oriented and organized.
Capable of building and maintaining strong client relationships.
Responsible, team-oriented individual.
Committed to safety.
Strong verbal and written communication skills.
Committed to customer service.
Results-oriented.
Ability to see the larger picture while focusing on detailed information.

Nice To Haves

Experience in B2B sales or a related industry is preferred.

Responsibilities

Builds and nurtures strong relationships with assigned accounts to ensure customer satisfaction, loyalty, and long-term retention.
Manages contracts and account profitability, proactively monitoring activity and addressing issues to prevent churn.
Identifies and pursues upsell, cross-sell, and new business opportunities through inbound/outbound outreach and lead conversion efforts.
Conducts sales calls and prepares quotes, proposals, and contracts, supporting the full sales cycle from prospecting to close.
Collaborates with marketing and sales teams to support campaigns, generate interest, and align strategies for growth.
Responds promptly to customer inquiries, resolving complaints professionally and providing accurate service information.
Coordinates with internal departments to ensure seamless service delivery and alignment with customer expectations.
Maintains detailed CRM records, tracking customer interactions, sales activities, pipeline progress, and performance metrics.
Contributes to process improvements, recommending enhancements to tools, workflows, and customer experience strategies.
Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.