Inside Sales Rep

Wurth Wood Group•Nashville, TN

30d•$55,000 - $65,000•Onsite

About The Position

Wurth Wood Group is seeking a motivated Inside Sales Representative to join their Norfolk, VA branch. This role is crucial for supporting their customer base and outside sales team. The Inside Sales Representative will be responsible for maintaining and growing relationships with existing accounts while providing excellent service to walk-in and inbound customers. The company has a history dating back to 1983, starting as Charlotte Hardwood Center and expanding over the years. In 1999, The Wurth Group acquired the company, leading to the formal name change to Wurth Wood Group in 2006. They are known for their commitment to customers, offering a wide range of products including lumber, plywood, surfacing products, tools, finishes, and specialty hardware. Their vision is to be the most recognized and successful distributor in the cabinet and woodworking industry by earning customer trust as a single source of supply through innovative products, reliable deliveries, continuous improvements, and competitive pricing. Their mission emphasizes passion for customers, valuing people as the most important component, leading with quality products and outstanding service, and fostering a team environment for shared success.

Requirements

2-4 years of Inside Sales experience preferred.
Industry knowledge in woodworking/building materials is a plus but not required.
Strong communication skills with the ability to handle high-volume customer interaction.
Proven ability to manage relationships and provide solutions in a fast-paced environment.
Team-oriented, dependable, and customer-focused.

Responsibilities

Manage and assist with an established range of approximately 1,000 active customer accounts (millwork fabricators, industrial woodworking companies, and high-end cabinetmakers).
Approximately 80% emphasis on farming existing business and driving new sales within current accounts and 20% new customers.
Staff the sales counter and serve as the first point of contact for walk-in customers.
Handle inbound calls, emails, and texts while supporting Outside Sales Representatives.
Collaborate with the branch team to provide product knowledge, service solutions, and order fulfillment.
Deliver outstanding customer service that reflects Wurth Wood Group's reputation as the distributor who "works hard for us."