Inside Sales Representative

Insulation Distributors • Norton, MA

1d • Onsite

About The Position

The Inside Sales Representative supports sales growth within an assigned region by managing inbound inquiries, qualifying leads, prospecting for new business, supporting outside sales representatives, and maintaining accurate customer and opportunity information in HubSpot. This role serves as the primary point of contact for inbound sales activity and is responsible for developing qualified opportunities that drive regional revenue growth.

Requirements

• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and CRM systems.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work effectively with customers and internal teams.
• 2+ years of sales, customer service, account support, or related experience.

Nice To Haves

• Knowledge of insulation products and applications
• Experience in insulation, building materials, construction, or distribution industries
• Experience using HubSpot or a similar CRM platform

Responsibilities

• Respond to inbound customer inquiries regarding products, pricing, availability, and order status.
• Manage and follow up on inbound leads in a timely manner.
• Qualify leads and identify sales opportunities.
• Handle orders and product inquiries for homeowners and one-time customers (1TCs).
• Provide customers with product recommendations and basic technical product information.
• Escalate larger opportunities and contractor accounts to the appropriate outside sales representative.
• Maintain accurate customer, prospect, and opportunity records in HubSpot.
• Create and manage opportunities within the CRM.
• Document customer interactions, sales activities, and follow-up actions.
• Ensure regional pipeline data remains accurate, complete, and current.
• Support adherence to CRM processes and standards across the sales team.
• Identify and develop new sales opportunities within the assigned territory.
• Conduct outbound prospecting through phone calls, email, and other outreach methods.
• Build and maintain prospect lists.
• Qualify prospective customers and schedule meetings or handoffs to outside sales representatives.
• Identify opportunities to grow business within existing customer accounts.
• Assist outside sales representatives with pricing, quotations, and account support.
• Coordinate with internal teams to support customer needs and sales initiatives.
• Develop knowledge of IDI products, applications, and market segments to effectively support customers and sales efforts.

Benefits

• Health coverage (medical, dental, vision)
• 401(k) with a company match
• Paid time off for vacation and holidays
• Life insurance
• Disability insurance
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed