Inside Sales Representative

Crane Company•Marion, NC

5d•Onsite

About The Position

The function of the Inside Sales Representative is to provide direct support to the customer, both internal and external. This role is a customer facing position that is the primary liaison between customers, distributors, and subsidiaries.

Requirements

Exceptional listener with time management skills, verbal/Written communication skills, presentation skills, and appropriate telephone etiquette.
You must be self-motivated, competitive, and a team player.
Proficient in Excel and other Microsoft Office Software.

Nice To Haves

B.S./B.A. in Business or related degree.
2 years of experience in an Inside Sales capacity within a manufacturing environment.

Responsibilities

Processes customer orders and projects in a timely and accurate manner while managing all change orders, order cancellations, existing sales orders updates, and expedites.
Provide weekly project updates and generate/ follow up on outstanding quotes.
Initiates and plans technical review meetings for clarification and communication of special-order requirements.
Proactively advising customers of re-schedules or delays affecting promised ship date.
Supplies information to customers concerning pricing, delivery, technical inquiries, shipment details, etc.
Reviews and validates quoted delivery with appropriate Production personnel prior to order entry.
Prepares written response to customer if delivery situation has changed.
Analyses project wins and losses.
Work closely with the internal team members, external sales, and production teams to ensure customer satisfaction.
Offer alternate solutions to meet customer's delivery expectations.
Work closely with accounting to ensure credits and debits are resolved in a timely manner.
Assists Business Managers in the execution of business models.
Assists Sales Managers in account management (local, regional, and global).
Assists Account Managers / Sales Engineers in providing pre-sale and post-sale technical support.