Inside Sales Representative

Combined Metals Company, LLC•Bell, CA

4d•Onsite

About The Position

The Inside Sales Representative will be responsible for establishing and maintaining strong customer relationships, managing assigned accounts, and actively engaging with customers to grow the business. This role involves collaborating with the Outside Sales Representative, responding to inquiries, and working with various internal departments to ensure customer satisfaction. The position requires a deep understanding of company systems, products, and market dynamics, as well as the ability to qualify leads and gather customer feedback.

Requirements

Minimum of 2 years’ sales experience in the metals industry preferred or associate degree required.
Experience with CRM software a plus
Experience with Microsoft 365 Suites including Word and Excel
Excellent verbal and written communication skills
Ability to multi-task, prioritize and manage time effectively
Proven work experience as an Inside Sales Representative
Hands-on experience with multiple sales techniques
Ability to speak, hear and interpret sounds and speech

Nice To Haves

Experience with CRM software

Responsibilities

Establish and maintain strong relationships with customers by understanding their needs and requirements.
Manage assigned accounts to achieve company goals.
Work closely with the Outside Sales Representative to facilitate growth and manage customer relations.
Actively call on established, prospective, and dormant accounts to grow the business.
Respond to all inquiries and proactively provide information regarding order status, deliveries, quality, or other inquiries in a timely manner.
Work with Inventory, Quality, Accounts Receivable, and Marketing as needed to ensure quality customer service and customer satisfaction.
Gain and maintain a working knowledge of all company systems including ERP, CRM, etc.
Utilize CRM to document all customer interactions (i.e., calls, emails, sales activity, tasks & report preparation).
Work with customers to resolve any discrepancies.
Qualify leads generated from trade shows, marketing campaigns, website, and other sources.
Gather feedback from customers regarding product quality, pricing, competitors, and market trends.
Share market insights and feedback with the sales and leadership teams.
Provide customers with all required documents.
Develop a deep understanding of material offered, equipment capabilities, processes, and material applications.
Become knowledgeable in overall market dynamics impacting pricing, customers, competition, and supply chain.
Follow all company processes, procedures, and policies.
Perform any other assigned duties.