Inside Sales Representative, Nashville TN

Empire Distributors•Nashville, TN

1d•Onsite

About The Position

Provides telephone customer service and assistance. Communicates directly with customers and assists in resolving problems. Records information and processes files to ensure appropriate documentation is maintained. Processes all necessary paperwork and correspondence to establish new accounts. Talks with customers by phone or in person and receives orders. Addresses customer questions, concerns or needs. Maintains control and processes actions involving order voids, return orders, call backs, and invoices not routed. Maintains files for all documentation and correspondence. Completes paperwork for order pickups, no charges, credits, and routine product orders. Updates customer files and information as needed. Solicits sale of new or additional services. Addresses complaints concerning billing or services rendered for On-Premise. Refers complaints of service failures to appropriate manager. Assists with daily, weekly, and monthly reports and distribution.

Requirements

Knowledge of Adobe Creative Suite Design software
Knowledge of Microsoft Office
Ability to work with all forms of graphics files and programs
TN ABC Wholesaler's Employee Permit (obtained by the company)

Nice To Haves

Bilingual

Responsibilities

Processes all necessary paperwork and correspondence to establish new accounts.
Talks with customers by phone or in person and receives orders.
Addresses customer questions, concerns or needs.
Maintains control and processes actions involving order voids, return orders, call backs, and invoices not routed.
Maintains files for all documentation and correspondence.
Completes paperwork for order pickups, no charges, credits, and routine product orders.
Updates customer files and information as needed.
Solicits sale of new or additional services.
Addresses complaints concerning billing or services rendered for On-Premise.
Refers complaints of service failures to appropriate manager.
Assists with daily, weekly, and monthly reports and distribution.