Inside Sales Representative (Mentor, OH, US, 44060)

Steris Corporation•Mentor, OH

44d•$40,000 - $51,500•Hybrid

About The Position

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Are you a confident communicator with a knack for building relationships? Join our team as an Inside Sales Representative, where you'll drive revenue growth through direct sales, account prospecting, and sales support. In this hybrid role, you'll: Respond to customer inquiries and provide price quotes for your assigned territory, in coordination with the Area Service Manager. Proactively identify future business opportunities through prospecting and pipeline management. Support the ASM and Service Team with quoting needs during peak workloads to ensure exceptional customer service.

Requirements

Bachelor's degree
Minimum of 4 years in Business-to-Business (B2B) customer-facing or sales roles
Proven ability to drive results and meet performance goals
Self-motivated and proactive in identifying opportunities.
Excellent verbal and written communication skills.
Strong computer proficiency and comfort with digital tools.

Nice To Haves

Experience in a service-based business and inside/outside sales
Strong commitment to understanding and meeting customer needs
Ability to provide tailored solutions and exceed expectations
Ability to motivate, inspire, and empower a diverse group of individuals to achieve common goals
Experience in defining and communicating clear and measurable goals
Ability to lead team and monitor performance

Responsibilities

Customer Relationship & Account Management
Build and maintain strong relationships with customers, field service teams, and internal stakeholders to support contract renewals, new business opportunities, and issue resolution.
Serve as the primary liaison between customers and STERIS to address concerns and ensure satisfaction.
Establish regular contact patterns with existing accounts to identify needs and promote services.
Sales & Business Development
Drive contract renewals and upsell opportunities by evaluating customer needs and recommending appropriate solutions.
Collaborate with Area Service Managers, Marketing and Business Operations to develop account strategies and hunt lists for new business.
Track and manage opportunities through the sales pipeline, ensuring timely follow-up and conversion.
Quoting & Pricing
Manage end-to-end quoting process: creation, delivery, follow-up, and purchase order finalization.
Ensure pricing and margin offerings align with company guidelines.
Marketing & Campaign Support
Partner with Marketing to follow up on email campaigns and support new initiatives.
Provide early market insights on new products and process enhancements.
Product Knowledge & Competitive Positioning
Communicate the value and competitive advantages of STERIS products and services.
Use available tools to deliver comprehensive solutions tailored to customer goals.
Reporting & Trend Analysis
Prepare and deliver regular reports using internal systems to track performance and document activities.
Share emerging industry trends with Sales and Marketing to maintain competitive positioning.