Inside Sales Representative
About The Position
Respond to inbound inquiries, provide product and service information, and expert advice and support. Identify potential leads and reach out to prospective customers through calls, emails, and other channels. Process customer orders and prepare quotes. Manage customer accounts, ensuring a high level of service and satisfaction. Track and maintain accurate records of customer interactions and sales activities. Assist with pricing negotiations and provide support in closing sales. Collaborate with outside sales representatives, customer service, and operations teams to coordinate orders and deliveries. Provide after-sales support, troubleshoot issues, and address customer complaints. Meet or exceed monthly sales quotas and performance metrics. Stay informed on product knowledge, industry trends, and competitor offerings to effectively communicate product benefits to customers. Cultivate existing customer relationships to ensure complete customer satisfaction, customer retention, and gather feedback for service improvement. Conduct touch base meetings with branch managers and service managers to discuss upcoming equipment needs and collaborate to resolve issues.
Requirements
- Excellent communication and interpersonal skills.
- Strong organizational skills and the ability to multitask effectively.
- Proficiency in Microsoft Office (Excel, Word, Outlook), and other relevant tools.
- Self-motivated, results-oriented, and capable of working independently as well as part of a team.
- Ability to learn and effectively communicate technical product details.
- Excellent phone etiquette and customer service expertise.
- Strong planning, problem solving, and negotiation ability.
- Highly organized with impeccable attention to detail.
- High school diploma required.
Nice To Haves
- Knowledge of construction terminology is a plus.
- 1-5 years’ experience in inside sales within the equipment rental or similar industry.
- Bachelor’s degree in related field.
Responsibilities
- Respond to inbound inquiries, provide product and service information, and expert advice and support.
- Identify potential leads and reach out to prospective customers through calls, emails, and other channels.
- Process customer orders and prepare quotes.
- Manage customer accounts, ensuring a high level of service and satisfaction.
- Track and maintain accurate records of customer interactions and sales activities.
- Assist with pricing negotiations and provide support in closing sales.
- Collaborate with outside sales representatives, customer service, and operations teams to coordinate orders and deliveries.
- Provide after-sales support, troubleshoot issues, and address customer complaints.
- Meet or exceed monthly sales quotas and performance metrics.
- Stay informed on product knowledge, industry trends, and competitor offerings to effectively communicate product benefits to customers.
- Cultivate existing customer relationships to ensure complete customer satisfaction, customer retention, and gather feedback for service improvement.
- Conduct touch base meetings with branch managers and service managers to discuss upcoming equipment needs and collaborate to resolve issues.
Benefits
- Health, dental, vision, and life insurance options.
- Retirement savings 401K plan and company match.
- Paid time off and holidays.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
