Inside Sales Representative
Fenton Mobility Products Inc•Town of Randolph, NY
•Onsite
About The Position
Fenton Mobility is looking for a detail-oriented, proactive Inside Sales Representative to join our team. This role is a vital link between our customers and our operations, managing the complete lifecycle of a sale from initial prospecting through to successful delivery.
Requirements
- Proficiency in CRM software and standard office technology (email, order entry systems).
- Strong ability to multitask and manage complex order specifications without errors.
- Excellent interpersonal skills with the ability to empathize with and resolve customer concerns.
Nice To Haves
- Prior experience in a manufacturing or industrial environment is a major plus.
Responsibilities
- Manage high volumes of inbound and outbound phone calls and emails with professionalism.
- Accurately process customer and website orders into our system, ensuring all specifications and data are correctly logged.
- Act as a liaison between manufacturing and shipping departments to ensure orders are fulfilled correctly and delivered on time.
- Conduct customer prospecting to identify and qualify new business opportunities while nurturing existing client relationships.
- Manage the "full circle" of customer care, including handling quality claims, processing returns, and resolving delivery issues.
- Maintain up-to-date and accurate records of all interactions and sales stages within the CRM.
Benefits
- Generous PTO package and paid holidays.
- Competitive health, dental, and vision insurance options.
- 401(k) plan availability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
