Inside Sales Representative

Hillenbrand • Remote - Michigan, MI

8d • Onsite

About The Position

The Inside Sales Representative will be responsible for various functions including corresponding with customers, maintaining transaction records, providing technical assistance, preparing reports, and initiating purchase orders. This role also involves performing the functions of a Customer Service Representative (CSR) by initiating and following up with customers to sell products, resolve problems, answer questions, and complete reports. The representative will prepare, process, review, and monitor documents such as purchase orders. A key part of the role is contacting current and prospective customers to sell and explain products, perform account rounding, and solicit new business. Additionally, the representative will prepare and present proposals and quotes, recommend products based on customer needs, and assist customers with payment terms. The role requires maintaining computer files for follow-up actions, providing advisory support to the department supervisor, and participating in team management functions. Safety guidelines must be followed, and physical presence on the job is essential, including weekends and holidays if necessary. Other duties may be assigned by management.

Requirements

• High School diploma is required
• Must have a positive attitude
• Must be well organized
• Must manage time well
• Must possess good math skills
• Must possess good decision making abilities
• Must possess business acumen
• Must have good negotiation skills
• Must be focused on relationships with inside and outside customers
• Must support mission and purpose of the company and be committed to professional and personal growth
• Must take initiative
• Must be results driven
• Ability to work as part of a team and interface with other departments.
• Good analytical skills
• Ability to prioritize in the face of multiple tasks

Nice To Haves

• Associate Degree preferred
• Past call center experience desired
• Past inside sales experience preferred

Responsibilities

• Read and comprehend instructions and follow established procedures
• Correspond with customers as needed
• Maintain proper records of all forms of transactions relating to the company’s operations
• Provides technical assistance to customers and/or customer care
• Prepares reports as needed
• Initiates purchase orders and amendments for parts, services and/or special tools; arranges for submission and inspection of sample products as required
• Performs the functions of a CSR to include initiating and following up with to sell or resolve problems, answer questions and correspondence, and complete reports.
• Prepares, processes, reviews and monitors various documents such as purchase orders and other documents.
• Contacts current and prospective customers to sell and explain products, perform account rounding and solicit new business within the market area.
• Prepares and presents proposals and quotes and recommends products based on customer needs.
• Assists customers and arranges payment terms in accordance with established guidelines.
• Performs in a manner that will prevent errors and omissions.
• Creates and maintains computer files for follow-up action.
• Provides advisory support and assistance to the department supervisor as needed.
• Participate in activities needed to support the management functions of the team.
• Follow all safety guidelines and operate in a safe manner
• Physical presence on the job is essential and necessary including weekends and holidays if deemed necessary by the company
• Other duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED