Inside Sales Representative - US Medical Aesthetics (Remote)

GVO Partners

9d • Remote

About The Position

GVO Partners LLC is seeking two Inside Sales Representatives to manage warm and hot inbound patient leads for its affiliated medical practices. These practices offer a range of services including plastic surgery, medical aesthetics, wellness, spa, and weight-loss. The Inside Sales Representative will be a primary point of contact for prospective patients, responsible for responding to inquiries, building trust, answering questions, and guiding patients to book consultations and appointments. This role is ideal for individuals with experience in inside sales, appointment setting, lead management, patient coordination, customer service, call center operations, or medical aesthetics sales. The position requires comfort with high-volume outbound calls, consistent follow-up, professional objection handling, and accurate CRM record-keeping. The goal is to increase booked appointments and reduce lost leads by ensuring timely and consistent follow-up with all inquiries.

Requirements

• 1+ years of experience in inside sales, appointment setting, lead management, call center, customer service, patient coordination, or a similar role.
• Strong phone presence and confident verbal communication skills.
• Excellent written communication skills for SMS, email, and CRM follow-up.
• Comfortable making regular outbound calls to warm and hot leads.
• Ability to build rapport quickly and guide conversations toward booking appointments.
• Strong organizational skills and attention to detail.
• Comfortable tracking activity, updating CRM pipelines, and submitting daily reports.
• Able to manage multiple leads at different stages without letting opportunities go cold.
• Comfortable working with scripts, workflows, KPIs, and performance goals.
• Professional, discreet, and able to maintain patient confidentiality.

Nice To Haves

• Experience using GoHighLevel or a similar CRM.
• Experience in medical aesthetics, plastic surgery, healthcare, wellness, beauty, or a related industry.
• Experience booking consultations, appointments, or sales calls.
• Experience with platforms such as Zenicker, Nextech, Salesforce, HubSpot, or similar systems.
• Previous experience working with sales targets, conversion goals, or performance-based incentives.

Responsibilities

• Respond quickly to new patient inquiries via phone, SMS, email, and CRM workflows.
• Make warm outbound calls to new inquiries, unbooked leads, lapsed patients, and campaign follow-up lists.
• Contact warm and hot leads within the expected response window to improve speed-to-lead and increase bookings.
• Book consultations and appointments across plastic surgery, medical aesthetics, spa, wellness, and weight-loss services.
• Schedule medical aesthetics appointments for injectables, skincare, laser treatments, wellness, and related services.
• Follow up consistently with prospective patients using approved scripts, workflows, and follow-up cadences.
• Manage lead statuses accurately inside GoHighLevel and other patient booking systems.
• Maintain detailed notes, call outcomes, appointment statuses, and follow-up tasks.
• Answer basic questions about services, providers, locations, pricing ranges, promotions, and next steps.
• Identify hot leads and escalate them to the appropriate team member when needed.
• Help reduce lost leads by ensuring every inquiry receives timely and consistent follow-up.
• Support monthly promotions and campaigns by contacting targeted lead lists and lapsed patients.
• Partner with guest services, marketing, and practice teams to improve booking rates and patient experience.
• Provide daily updates on lead flow, contact outcomes, booking rates, patient objections, missed opportunities, and barriers to conversion.
• Flag urgent issues in real time, including unresponsive hot leads, scheduling barriers, CRM issues, or patient concerns requiring manager support.

Benefits

• Directly support practice growth
• Help prospective patients take the next step in their treatment journey
• Support a fast-moving team focused on improving patient experience, increasing bookings, and strengthening follow-up
• Joining a growing organization with clear goals
• Strong lead flow
• Opportunity to make a measurable impact from day one

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed