Inside Sales Representative
EMS•St. Charlotte, NC
•Onsite
About The Position
The Inside Sales Representative is responsible for building and maintaining relationships with new and existing customers to grow assigned accounts and drive sales revenue. This role involves proactive customer communication, quote and order management, lead generation, and follow-up to ensure excellent customer service and achievement of sales objectives. The ideal candidate is motivated, detail-oriented, and skilled in identifying customer needs while delivering solutions that support long-term customer retention and growth.
Requirements
- Prior customer service and sales experience are required
- Strong organizational, planning, and time-management abilities; high attention to detail
- Strong verbal and written communication skills
- Proficiency with Microsoft Word and Excel
- Strong math skills and comfort working with pricing and margin calculations
- Ability to work independently while collaborating effectively with internal teams
- Must be willing to sign our standard non-compete agreement
Nice To Haves
- Four-year college degree is preferred or equivalent sales experience
- Some metals industry or aluminum sales experience would be a bonus
Responsibilities
- Communicate with customers via phone, email, and written correspondence to provide a high level of customer service and support
- Establish and maintain strong customer relationships to identify current and future sales opportunities
- Respond promptly to customer inquiries regarding products, pricing, availability, and order status
- Prepare, review, and maintain accurate quotes, pricing, and configurations in accordance with company policies
- Effectively document sales orders, quotes, and customer communications
- Interpret customer requirements and recommend appropriate products or solutions
- Generate new business through outbound calls, follow-up on leads, and proactive sales outreach
- Close sales opportunities generated through inbound and outbound efforts
- Submit timely call reports and track sales activities
- Prepare sales reports by collecting, analyzing, and summarizing sales data
- Maintain accurate records of customer interactions and sales activity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
