Inside Sales Representative - Waterworks

ICONIX Waterworks • Santa Clara, CA

22h • Onsite

About The Position

At ICONIX Waterworks, we help deliver the infrastructure that keeps communities running. Our products and solutions support clean drinking water, fire protection, stormwater management, and critical utility systems that serve neighborhoods, schools, businesses, and municipalities. From new construction and infrastructure improvements to emergency repairs, our customers rely on us to provide the right solutions when they matter most. We're seeking a driven, customer-focused professional who enjoys solving problems, building relationships, and supporting the team to succeed. This is more than a sales or customer service role; it's an opportunity to make a meaningful impact by helping deliver the essential infrastructure we all depend on every day.

What an Inside Sales Rep role at ICONIX looks like:
Build strong relationships with customers by understanding their needs, providing solutions, and delivering exceptional service at every interaction.
Manage customer orders, quotes, and project inquiries from start to finish, ensuring accuracy, urgency, and attention to detail.
Partner with Outside Sales Representatives and branch leadership to identify opportunities, grow existing accounts, and support new business development.
Recommend products and solutions that help customers complete projects safely, efficiently, and successfully.
Coordinate with purchasing, warehouse, and operations teams to ensure orders are fulfilled accurately and delivered on time.
Act as a trusted point of contact, resolving questions, solving problems, and creating a positive customer experience.
Contribute to a team-oriented environment where collaboration, initiative, and continuous improvement drive success.

Here's a Snapshot of How You'll Contribute to Our Team
You'll support customer accounts by delivering exceptional service, responding to their needs, and providing solutions that help them succeed. In a sometimes, fast-paced environment, you'll manage multiple priorities, communicate confidently, and approach challenges with a problem-solving mindset. Success in this role comes from being dependable, responsive, and taking ownership of your work. You'll collaborate with customers, teammates, and sales partners to create positive experiences and support business growth. During slower periods, you'll look for opportunities to support the team. Whether that means assisting in the warehouse, following up with customers, or stepping in wherever needed to keep the business moving forward.

Experience in construction, utilities, waterworks, industrial distribution, or related industries is a plus, but more important are a strong work ethic, positive attitude, and willingness to learn.

Who We’re Looking For
We're looking for someone who is eager to build a career in the waterworks and utility industry. Whether you already have experience in distribution, construction, customer service, or are looking to take the next step in your professional career, this role offers an opportunity to learn, grow, and make an impact. The ideal candidate enjoys working with people, staying organized in a fast-paced environment, and is willing to jump in wherever needed to support the team and our customers.

Requirements

• A high school diploma or equivalent.
• Previous customer service, sales, construction, distribution, warehouse, or related experience is preferred, but not required.
• Strong communication, organizational, and problem-solving skills.
• The ability to manage multiple priorities and maintain attention to detail.
• Comfort using computers, business software, and learning new technology.
• A positive attitude, strong work ethic, and willingness to learn.
• The ability to work both independently and as part of a team.
• A commitment to workplace safety and following established procedures.
• The ability to occasionally lift up to 50 pounds and work both indoors and outdoors as needed.

Nice To Haves

• Experience in construction, utilities, waterworks, industrial distribution, or related industries is a plus.

Responsibilities

• Build strong relationships with customers by understanding their needs, providing solutions, and delivering exceptional service at every interaction.
• Manage customer orders, quotes, and project inquiries from start to finish, ensuring accuracy, urgency, and attention to detail.
• Partner with Outside Sales Representatives and branch leadership to identify opportunities, grow existing accounts, and support new business development.
• Recommend products and solutions that help customers complete projects safely, efficiently, and successfully.
• Coordinate with purchasing, warehouse, and operations teams to ensure orders are fulfilled accurately and delivered on time.
• Act as a trusted point of contact, resolving questions, solving problems, and creating a positive customer experience.
• Contribute to a team-oriented environment where collaboration, initiative, and continuous improvement drive success.
• Support customer accounts by delivering exceptional service, responding to their needs, and providing solutions that help them succeed.
• Manage multiple priorities, communicate confidently, and approach challenges with a problem-solving mindset.
• Collaborate with customers, teammates, and sales partners to create positive experiences and support business growth.
• Assist in the warehouse, follow up with customers, or step in wherever needed to keep the business moving forward during slower periods.

Benefits

• Competitive pay
• Opportunities for growth
• Meaningful benefits programs
• Base Pay: $26 - $29+
• Annual Employee Incentive Bonus Program
• Generous vacation allowance, sick time and 12 paid holidays
• Affordable, market leading Medical, Dental and Vision plans, as well as Flexible Spending Accounts
• Employer paid Life and AD&D insurance for all employees, discounted voluntary Life insurance
• Comprehensive employee assistance program
• Ancillary plans such as FSAs, legal insurance, and many more options with group rates
• 401(k) plan with competitive employer matching
• Education assistance, professional development and career growth opportunities on the West coast
• Scholarship program for our employee's school age children
• Employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED