Inside Sales Representative, Products

Faith Technologies

2d•Remote

About The Position

Faith Technologies Inc. (FTI) is seeking an Inside Sales Representative to join their Business Development Team. This role focuses on leveraging inbound leads to identify, develop, and route sales opportunities for product sales teams. The position operates within a team-selling environment, requiring collaboration with colleagues, National Sales Managers, and regional sales teams to maximize customer engagement with FTI products. The ideal candidate is a driven individual passionate about technical sales of OEM products.

Requirements

Bachelor's or Associate's degree in a relevant field preferred.
0-3 years of customer service-related experience.
Excellent communication, negotiation, and presentation skills.
Ability to build and maintain strong client relationships.
Self-motivated and able to work independently as well as collaboratively within a team.
Salesforce or similar CRM experience.
Willingness to travel as needed for tradeshows.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time other than the TN1 Visa (Canadian).

Responsibilities

Delivers exceptional customer service and drives sales growth through effective communication, product knowledge, and relationship-building skills.
Responds promptly and effectively to customer inquiries via phone and email, ensuring a positive and efficient conclusion.
Identifies and addresses customer issues and concerns, leading to resolution in a timely manner.
Maintains a thorough understanding of our products and their applications to assist customers effectively and provide accurate information.
Efficiently processes orders, expedites requests, and other customer inquiries while keeping customer accounts updated ensuring accuracy and timeliness.
Proactively keeps customers informed about their order status and any potential delays.
Gathers and documents customer feedback to identify trends and areas for improvement, sharing insights with the team to enhance the customer experience.
Accurately logs customer interactions and maintains detailed records of inquiries, orders, actions taken, and resolutions.
Works closely with other departments, including sales managers, technical support, and logistics, to ensure seamless service delivery and resolve complex issues.
Builds and maintains strong relationships with existing and potential clients by understanding their needs and presenting suitable solutions.
Proactively reaches out to dormant and legacy customers to understand their requirements and provide tailored solutions.
Guides clients through the sales process from initial contact to closing, ensuring a smooth and positive experience.
Responds to customer inquiries and provides product information, technical support, and recommendations.
Develops and maintains a deep understanding of our products to effectively communicate their benefits and address client inquiries.
Performs other related duties as required and assigned.