Inside Sales Representative/Key Account Manager

Ecolab • Calgary, AB

1d • Onsite

About The Position

CoolIT Systems, an Ecolab Company, is a leading provider of Direct Liquid Cooling technology for data centers, supercomputers, and desktop computers, serving major global tech companies. Recognized for rapid growth and innovation, CoolIT is experiencing high demand due to the expansion of generative AI, high-performance computing, and cloud solutions. This role is within the Business Development team, focusing on qualifying inbound leads, managing smaller opportunities, and supporting pipeline growth. The Inside Sales Representative acts as the primary point of contact for new leads and RFQs, ensuring prompt responses and customer engagement, while also managing a portfolio of small-to-mid-sized deals from qualification to close.

Requirements

• 1-3 years of experience in sales, inside sales, or business development with a preference towards experience working in a manufacturing or advanced technology business.
• Strong communication and organizational skills with ability manage multiple opportunities in parallel.
• Bachelor’s degree in business administration, Engineering, Computer Science, or related field.
• Customer-first mindset.
• Speed + responsiveness (critical for inbound conversion).
• Good commercial judgment (qualify vs escalate decisions).
• Process discipline (CRM, quoting, follow-up rigor).

Nice To Haves

• Strong technical background, with experience in data center infrastructure, cooling systems, or related fields.
• Experience using CRM and ERP systems such as Oracle Netsuite (preferred), SAP, Salesforce, or ServiceNow.

Responsibilities

• Serve as the first point of contact for inbound leads, RFQs, and general inquiries
• Qualify opportunities based on technical fit, timeline, revenue potential, and strategic value.
• Triage and route high-value or complex deals to Key Account Managers.
• Maintain responsiveness and ensure no inbound opportunity goes unaddressed.
• Own and progress smaller or transactional opportunities end-to-end.
• Build and maintain a healthy pipeline of early-stage and fast-turn deals.
• Support revenue generation through high-volume, fast-cycle selling or supporting Key Account Managers with deal coordination or related activities.
• Maintain accurate records of all activities in CRM (leads, opportunities, contacts) while ensuring visibility into inbound pipeline trends and demand patterns.
• Potential for international travel up to 15%.

Benefits

• Vacation and flex days
• Paid company-wide shutdown during the holiday season.
• Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending.
• Retention rewards like “The Big Coffee Break” that reward tenure with additional vacation time and a monetary bonus.
• Company-funded RRSP contributions to support your long-term financial goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level