Inside Sales Representative II

Super-Sod • Fort Worth, TX

8h • Onsite

About The Position

The Inside Service Representative II develops relationships and interacts face-to-face with new and existing customers (both landscapers and residential) to increase sales of products and/or services. This person also works with customers to highlight the features and benefits of Super-Sod products to achieve increased sales and profitability for our retail stores.

Requirements

• High school degree and business discipline.
• Face-to-face / counter sales experience.
• Experience with turfgrass sod and seed in a retail setting.
• Sales and Customer Service experience.
• Must be 18 years of age or older.
• Pre-employment background check and drug screening required.

Nice To Haves

• Continued education in Marketing, Communication, or Business Management.
• Additional education in turf management, horticulture, or similar field of study.
• Bilingual skills in English / Spanish are a big plus.
• Forklift and Loading experience is a plus.

Responsibilities

• Greets and assists customers at curbside, counter, and yard service areas as needed.
• Works with customers to recommend the best types of grasses for their projects.
• Determines customers’ lawn care needs both in-person and over the phone.
• Processes orders using Point of Sale system.
• Maintains inventory of products.
• Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.
• Works closely with Store Managers, Regional Management, Loaders and Administrative staff to provide optimal service internally and externally.
• Communicates with Company Call Center and Service team members through digital internal communications boards.
• Responsible for utilizing CRM to establish and maintain customer relations to achieve sales goals.
• Communicates with members of other nodes to effectively support customer service and experience.
• Responds to requests from customers and assists with operational demonstration and handling products weighing up to 50 pounds.
• Remains knowledgeable and up to date on changes and developments in the lawn and turf industry, as well as new products within the company.
• Keeps management informed of all activity, including timely preparation of reports.
• Reconciles daily sales records and transactions, and reports data through digital inventory tracker.
• Reviews ISR cash balance and sales report to ensure proper recordkeeping; reports discrepancies to Assistant Store Manager or Store Manager immediately.
• Maintains storefront, displays and inside working areas to ensure workspaces are clean and accessible by employees and customers.
• Required and responsible for completing equipment evaluation, training and certification.
• Responsible for upholding a safe culture and work environment at the location.
• Perform any other tasks assigned to support and improve the overall team operations.

Benefits

• Competitive Wages
• Flexible Paid Time Off
• Comprehensive health and wellness plans (medical, dental, vision, HSA, supplemental life, accident, hospital, and critical illness)
• Hourly Benefits Overview
• Salary Benefits Overview
• Access to Employee Marketplace
• Employer-sponsored discounts
• Health and Wellness programs
• Employee Assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED