Inside Sales Representative I Inside Sales

Builders FirstSource•Daphne, AL

7d•Hybrid

About The Position

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge. This role actively engages in selling company products/services and related items, provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.), and enters orders into the system and schedules delivery of products. The position also involves planning and pacing work efficiency to meet productivity goals, participating in customer workshops, handling and resolving simple customer complaints, and assisting with store housekeeping, signage, stocking, and inventory control. The role requires understanding and observing all safety procedures and practices.

Requirements

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.
Knowledge of company products, competitor’s products and company standards
Knowledge of company product pricing, discount and estimating formulas and guidelines
Good verbal and written communication skills
Demonstrates strong detail orientation skills
Strong customer service skills
Knowledge of basic sales techniques, concepts and the ability to influence and persuade
Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
Knowledge of and ability to use motorized and non-motorized material handling equipment

Responsibilities

Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
Actively engages in selling company products/services and related items.
Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
Enters orders into system and schedules delivery of products.
Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
Participates in coordinating and conducting customer workshops.
Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
Other duties may be assigned.