Inside Sales Representative I Sales - Inside Sales

Builders FirstSource•Abilene, TX

3d•Hybrid

About The Position

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge. This role involves selling, repairing, and maintaining archery equipment, and providing customer service via walk-in, telephone, or email. The representative will assist with product selection, pricing, availability, and refunds/exchanges, requiring a working knowledge of company products, procedures, and practices. They will actively engage in selling company products/services, provide material estimates and quotes, enter orders, and schedule deliveries. The position also requires planning work efficiency to meet productivity goals, participating in customer workshops, handling customer complaints, and assisting with store operations such as housekeeping, signage, stocking, and inventory control. Safety procedures must be understood and observed.

Requirements

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.
Knowledge of company products, competitor’s products and company standards
Knowledge of company product pricing, discount and estimating formulas and guidelines
Good verbal and written communication skills
Demonstrates strong detail orientation skills
Strong customer service skills
Knowledge of basic sales techniques, concepts and the ability to influence and persuade
Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
Knowledge of and ability to use motorized and non-motorized material handling equipment

Responsibilities

Selling, repairing, and maintaining archery equipment.
Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
Actively engages in selling company products/services and related items.
Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
Enters orders into system and schedules delivery of products.
Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
Participates in coordinating and conducting customer workshops.
Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
Other duties may be assigned.