Inside Sales Representative I

White Cap • Toronto, ON

1d • Onsite

About The Position

Responsible for facilitating the sales process to generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence. Provides customer service for product information, order entry and follow-up support in support of sales, gross margin and corporate service goals.

Requirements

• HS Diploma or GED strongly preferred.
• Specialized skills training/certification may be required.
• Generally 2-5 years of experience in area of responsibility.

Nice To Haves

• 1 to 5 years sales experience.
• Experience with inventory sales preferred.
• Bachelor or Associate’s degree preferred

Responsibilities

• Provides superior day-to-day customer service by assisting customers in determining product needs and providing logistics support for product needs ensuring compliance with all established company policies, procedures, and guidelines.
• Inputs sales orders into the computer system in an accurate and timely manner.
• Provide customer requested information in a timely manner.
• Continuously improve sales and product knowledge by active involvement in both inside and outside training.
• Develops code directives for certain products while maintaining target margin goals. Generates profitable growth through quota attainment.
• Performs estimating, take-off, and proposal duties as necessary.
• Prospects for new sales opportunities via outbound calling and emailing.
• Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price ensuring compliance with company guidelines and procedures.
• Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees