Inside Sales Representative I - Independent Accounts

YETI•Austin, TX

About The Position

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™. The Inside Sales Representative I (ISR I) supports specialty dealers within YETI’s wholesale business by partnering closely with Sales Representatives and internal teams to deliver reliable service and strong operational and sales execution. This role is responsible for day‑to‑day dealer support activities and plays an important part in ensuring a positive dealer experience across assigned accounts. This position is ideal for someone who is early in their sales career, enjoys working in a fast‑paced sales environment, and is interested in supporting customers across a variety of industries and use cases. Experience in Sport, Outdoor, or Home & Hospitality industry strongly valued.

Requirements

Experience in an entry‑level inside sales, customer service, or sales support role, or equivalent transferable experience.
Strong attention to detail and ability to manage multiple tasks in a fast‑paced environment.
Comfort working with systems, tools, and technology to support sales operations.
Interest or background in the Sport, Outdoor, or Home & Hospitality industries.
Dependable team player who shows up consistently for teammates and Sales Representatives.
Willingness to learn, take feedback, and grow the Specialty sales function.
Professional communication skills and a customer‑first mindset.

Nice To Haves

0-2 years of experience in inside sales, customer experience, or sales operations.
Exposure to consumer, lifestyle, or B2B sales environments.

Responsibilities

Serve as an inside sales contact for specialty dealers, providing timely and professional support.
Occasionally supports outside sales activities—including outbound outreach to assigned accounts, representing the YETI brand at events, and limited customer visits—under the guidance and direction of Sales and Leadership.
Support Sales Representatives by assisting with day‑to‑day account needs and sales operations.
Communicate the YETI brand story in a clear and consistent way that supports customer relationships.
Respond to inbound calls and emails from customers, ensuring questions and issues are addressed promptly.
Provide accurate information and support related to: Product availability and assortments, Purchase order placement, Order status, backorders, and fulfillment timing, Account balances, block management, and credit status, Product questions and warranty-related concerns.
Communicate backorders and share approved alternate product options as directed.
Help maintain positive working relationships with customers across assigned accounts and territories.
Assist with identifying and resolving order or account issues that may impact revenue or dealer experience, escalating as needed.
Monitor assigned case queues and follow established processes to support service-level expectations.
Support reporting related to credit blocks, order issues, or customer inquiries.
Participate in phone coverage and assist with workload balancing as business needs require.
Support accounts with additional operational complexity (e.g., EDI) under guidance from senior team members.
Work closely with peers, Sales Representatives, and internal partners to ensure smooth execution.
Participate in cross-functional projects or initiatives as assigned.
Follow established processes and contribute ideas for improving efficiency or customer experience.