Inside Sales Rep

United Rentals•Carroll, OH

4d•Onsite

About The Position

Inside Sales Rep - PHVAC If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As an Inside Sales Rep, you will play a key role in implementing the branch’s business plan by meeting the needs of a diverse customer base. Responsible for a variety of branch functions, including in-branch equipment rentals, customer relations, telemarketing, and collections. Your primary responsibility is to proactively increase revenue for the branch by renting equipment, selling equipment, advising the manager of product and service needs, and by providing exceptional customer service. Inside Sales Rep - Climate Solutions - revised 5/30/2025 If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As a Climate Solutions’ Inside Sales Rep, you will play a key role in implementing the branch’s business plan by meeting the needs of a diverse customer base. Responsible for a variety of branch functions, including in-branch equipment rentals, customer relations, telemarketing, and collections. Your primary responsibility is to proactively increase revenue for the branch by renting equipment, selling equipment, advising the manager of product and service needs, and by providing exceptional customer service. Inside Sales Rep - Matting Solutions: If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As an Inside Sales Representative – Matting Solutions, you will support the sales team, customers, and internal departments by managing daily accounts receivable activities, sales billing, customer service, and system operations. This position plays a critical role in maintaining accurate billing, processing payments, managing customer accounts, and providing exceptional internal and external support.

Requirements

Bachelor's degree preferred or equivalent experience
Knowledge of trench safety related products and applications are preferred
Exceptional relationship-building and customer service skills
Strong ability to multitask in a fast-paced environment
Excellent teamwork, interpersonal and communication skills
Keen attention to detail and diligent attention to safety
Valid driver's license with acceptable driving record
Associate’s degree or equivalent combination of experience and education (Bachelor's degree preferred)
Strong customer service orientation and sales experience/skills
Proficiency with MS Office (Word and Excel)
Strong verbal and written communication skills
Engineering aptitude: ability to properly size, quote, install and maintain large projects that may range from critical sewer by-pass, industrial process cooling, construction and water damage drying, multi-level power distribution at various voltages and large scale climate control projects
Engineering aptitude: ability to properly size, quote, install, and maintain projects that may range from cooling, heating and drying, air quality, and power distribution at various voltages and scales of a climate solution project
Ability to drive an F-250 truck, cargo van and/or pull a trailer for deliveries and obtain a DOT medical card (required for deliveries by DOT regulations)
Ability to be on-call as needed, for deliveries, answering calls, and be on-call rotation with other team members of the branch. (On-call pay will be included)
High School diploma or equivalent
2+ years of experience in inside sales, billing, AR, or customer service preferred
Strong analytical, organizational, interpersonal and communication skills
Proficient in Microsoft Excel and data management
Ability to work collaboratively in a fast-paced environment and manage multiple priorities
Detail-oriented with strong problem-solving skills
Professional, customer-focused and service-oriented
Ability to manage time effectively and meet deadlines

Nice To Haves

Associate’s degree or equivalent combination of experience and education (Bachelor's degree preferred)
Associate’s degree or equivalent combination of experience and education (Bachelor's degree preferred)
Associate’s degree or equivalent combination of experience and education (Bachelor's degree preferred)
Proficiency with ERP systems is a plus

Responsibilities

Process rental quotations, reservations and contracts
Establish new rental and sales accounts by serving walk-in and call-in customers; generate leads for new business and communicate leads with Outside Sales Representatives
Educate customers about proper equipment use
Assist customers with the loading and unloading of equipment
Dispatch delivery trucks and manage customer expectations regarding delivery
Maintain a clean and presentable showroom, sufficiently stocked with merchandise
Other duties assigned as needed
Establish an understanding of the rental business as it pertains to specialty engineered rental products and services, including silenced diesel generators, large diesel, electric and hydraulic pumps, air-cooled chillers, air-conditioning, electric heat, desiccant dehumidification, load banks and electrical distribution.
Establish new rental and sales accounts through telemarketing and by serving call-in customers.
Process rental quotations, reservations, contracts and invoices in compliance with company policies and procedures.
Educate customers on proper equipment usage and safety procedures.
Ensure the accuracy of all contract-related information entered into the branch’s computer system.
Coordinate and track daily equipment pickups and returns.
Run all reports necessary to monitor equipment and facilitate smooth operations.
Coordinate with all inside and outside branch employees to deliver customer satisfaction.
Maintain accurate inventory records of branch assets.
Prepare and maintain daily AR bank reports by applying payments to detailed spreadsheets and reconciling transactions.
Apply credit card payments promptly and accurately to customer accounts.
Conduct proactive collections efforts for suspended or past-due accounts with clear documentation and communication.
Conduct regular AR follow-up calls and attend weekly AR past-due meetings.
Coordinate with the Credit Department on account changes communicated by sales reps.
Document and follow up on outstanding AR-related issues.
Generate and bill daily sales based on inventory additions and sales activity.
Distribute customer invoices and ensure delivery to the correct contacts.
Investigate and resolve invoice discrepancies through credits, research, or collaboration with Project Managers and Sales Reps.
Audit invoices for accuracy in rentals, sales, and lease agreements.
Process buyout pricing and culled material sales as outlined in project agreements.
Serve as the primary point of contact for customer inquiries, resolving issues or routing them appropriately.
Assist Sales Representatives and Project Managers with customer communication, pricing, billing issues, and account setups.
Communicate professionally with customers regarding invoice questions, tax certificates, account statuses, and documentation.
Maintain strong relationships with the sales team and provide consistent internal support.
Process orders using RentalMan and URMT systems, including reservations, sales, rentals, and returns.
Review account statuses, obtain approvals for suspended accounts, and help customers get set up on terms.
Manually enter and track credit applications and tax exemption forms.
Maintain and update customer contact information in RentalMan, including activating/deactivating contacts as needed.
Set up new cash customer accounts and assist with credit applications that cannot be submitted via links.
Manage and update spreadsheets related to billing and AR data to ensure accuracy and consistency.
Complete and submit vendor forms, W-9s, banking information, COI requests, and tax documentation upon request.
Edit job details and update customer records as needed in RentalMan.
Participate in a rotating weekend on-call schedule within a three-person team.
Coordinate holiday PTO schedules in collaboration with internal team members.