Inside Sales Rep Roofing

Handy Distribution•Roanoke, VA

17h•Onsite

About The Position

This role will support and assist the branch in caring for customers, following the direction of another associate or Branch Manager. Responsible for assisting customers on the phone or at the counter with a primary emphasis on order fulfillment. Provides support to the sales team with all aspects of quotations, pricing, project documentation, order entry, order processing, logistics and support product and program questions. Responsible for assisting internal customers with documentation, problem sales ticket resolution, and pricing.

Requirements

High school diploma or general education degree (GED)
1-2 years related experience and/or training
Ability to understand customer needs and meet those needs with a successful product sale.
Highly organized with exceptional follow-through abilities.
Experience in developing rapport with customers.
Strong verbal and written communications.
High integrity with advanced social skills and ability to make solid connections.
Personality that blends well with a fast-paced, goal-driven environment.
Strong problem-solving skills.
Motivation, drive, and a self-starting attitude.
Competitive individual contributor who also loves to win as a team.
Basic mathematical skills. Proficient understanding of units of measure.
Basic computer skills and proficiency with Microsoft Office (Outlook, Teams, Excel, Word)

Responsibilities

Establish customer rapport to ensure highest levels of satisfaction.
Field calls into the office and handle as appropriate.
Serve as initial branch contact for contractors in placing orders and requesting information on potential or pending orders.
Prepare bids for projects and material requests noting details of the job and all appropriate charges as guided.
Follow up on all bid projects, keeping other sales team members aware of status.
Review paperwork coming in for major lines to ensure accuracy.
Input orders into the computer to create a delivery ticket or direct ship purchase order for non-stock materials from the manufacturer.
Advise contractors of backorder situations noting when shipment may be expected.
Advise Account Manager of pertinent credit situations or other sales/account information needed.
Identify and communicate competitive situations and alert other sales team members, as needed.
Contact appropriate internal functions and suppliers in order to respond to assist customers appropriately.
Maintain literature and submittals in the branch.
Provide basic product technical support to customers.
Maintain consistent outbound call schedule to obtain sales.
Occasionally be required to pull a customer order from the warehouse.
Travel for meetings and training as well as to meeting customers, as required.
Perform any other task deemed necessary by the Branch Manager.