Inside Sales Rep

EMSER TILE LLC•Houston, TX

54d•Onsite

About The Position

The Inside Sales Representative (ISR) is responsible for driving contractor business within the branch and serving as the primary point-of-contact between clients and Emser. This role requires extensive product knowledge, the ability to explain Emser's brand identity and product philosophy, and a commitment to upholding excellent customer service standards. The ISR will manage account selling activities, develop sales plans, and partner with management to achieve sales goals. Additionally, the role involves providing samples to trade accounts and clients, and building sales by effectively communicating product knowledge and identifying customer needs.

Requirements

3 plus years of sales and customer facing experience.
Strong communication and writing skills.
Uphold professional appearance.
Ability to build relationships with contractors in the branch.
Understand and decipher sales metrics and reports.
Inventory management experience with basic math test skills such as: cycle counts, pricing/margin, and quantity square feet.
Comfortable in a fast-paced, high stress environment.

Nice To Haves

JD Edwards experience

Responsibilities

Drive all contractor business in the branch.
Uphold proper Branch customer service standards, including greeting customers, answering phones promptly, and maintaining a friendly and service-oriented environment.
Provide accurate and expert information; be responsive to the concerns of all Branch customers, including those under the account base of other sales personnel.
Serve as the first point-of-contact between the client and Emser.
Have extensive product knowledge and overview.
Understand and be able to explain Emser's brand identity, competitive differentiation, and product philosophy.
Assist customers at the counter alongside the Customer Support Representative.
Manage account selling activities by organizing account base into categories by prioritizing account activities by imminent sales potential.
Develop and implement plans for longer term sales cycles.
Partner with Management through weekly sales meetings to identify goals and to determine an effective balance of account management activities.
Participate in sample design and creation when needed.
Provide samples to trade accounts, referrals and walk-in clientele; partner with Branch Management on occasional needs to implement sample set-up per Company merchandising and marketing standards for small trade account requests.
Build sales in branch by explaining product knowledge to customers and identifying their needs.