Inside Sales Rep

United Rentals•San Antonio, TX

19d•Onsite

About The Position

As an Inside Sales Rep, you will serve as a key customer contact and consultant at our branch, with responsibility for recommending solutions to the customer, quoting, selling and fulfilling orders for our equipment and services based on their needs. It's a great job for an ambitious professional who has an interest in our industry and can build relationships and provide outstanding customer service. You'll multi-task, learn plenty and build your ability to drive sales and branch growth. This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures. Establish new rental and sales accounts through telemarketing and by serving call-in customers. Process rental quotations, reservations, contracts and invoices in compliance with company policies and procedures. Educate customers on proper equipment usage and safety procedures. Ensure the accuracy of all contract-related information entered into the branch’s computer system. Coordinate and track daily equipment pickups and returns. Run all reports necessary to monitor equipment and facilitate smooth operations. Coordinate with all inside and outside branch employees to deliver customer satisfaction. Maintain accurate inventory records of branch assets.

Requirements

Exceptional relationship-building and customer service skills
Strong ability to multitask in a fast-paced environment
Excellent teamwork, interpersonal and communication skills
Keen attention to detail
Valid driver's license with acceptable driving record
Strong customer service orientation and sales experience/skills
Proficiency with MS Office (Word and Excel)
Strong verbal and written communication skills
Engineering aptitude: ability to properly size, quote, install and maintain large projects that may range from critical sewer by-pass, industrial process cooling, construction and water damage drying, multi-level power distribution at various voltages and large scale climate control projects
Valid driver's license with acceptable driving record

Nice To Haves

Bachelor's degree preferred or equivalent experience
Associate’s degree or equivalent combination of experience and education (Bachelor's degree preferred)

Responsibilities

Process rental quotations, reservations and contracts
Establish new rental and sales accounts by serving walk-in and call-in customers
Negotiate prices on equipment rentals and contractor supplies in accordance with pricing policies and procedures
Dispatch delivery trucks and manage customer expectations regarding delivery
Generate leads for new business and communicate leads with Outside Sales Representatives
Warm call on lost and/or dormant accounts to retain business
Maintain a clean and presentable showroom, sufficiently stocked with merchandise
Process rental quotations, reservations, contracts and invoices in compliance with company policies and procedures.
Educate customers on proper equipment usage and safety procedures.
Ensure the accuracy of all contract-related information entered into the branch’s computer system.
Coordinate and track daily equipment pickups and returns.
Run all reports necessary to monitor equipment and facilitate smooth operations.
Coordinate with all inside and outside branch employees to deliver customer satisfaction.
Maintain accurate inventory records of branch assets.