Inside Sales Rep

Carvana•Hutchins, TX

66d•$18 - $20•Onsite

About The Position

ADESA, a Carvana-owned company, operates in over 50 locations across the US, providing a wide array of vehicle services including repair, reconditioning, and auction remarketing. The company has a 'we' versus 'I' culture and operates in a fun, fast-paced, and competitive industry. ADESA is undergoing a multi-year expansion with significant investments in facilities, sales growth, and inventory. The Inside Sales Representative acts as a tactical partner, building and maintaining customer/client relationships to grow auction business. This role is responsible for establishing and maintaining relationships with assigned customers, including individual dealers, dealer groups, and institutional accounts, to drive auction sales.

Requirements

High School diploma or GED preferred
1–3 years of inside sales, account management, or customer service experience
Ability to work in a fast-paced environment
Strong communication, organizational, and computer skills
Must be 18 years of age and have a valid driver’s license that meets the requirements

Nice To Haves

Automotive/auction experience preferred
Proficient with CRM tools, Salesforce, and Google products suites
Strong relationship-building and customer engagement skills
Results-driven with a focus on sales performance
Effective communicator with negotiation and problem-solving abilities
Highly organized with strong attention to detail
Data-driven mindset with ability to interpret reports and metrics
Team-oriented with a proactive and adaptable approach

Responsibilities

Build and maintain relationships with dealer accounts to drive buying and selling activity, acting as a liaison between dealers, outside sales representatives, and auction personnel.
Provide prompt, courteous service across phone, email, and in-person interactions, resolving customer concerns professionally and escalating serious issues to management as appropriate.
Conduct outbound sales calls daily to solicit new business, discuss inventory needs, promote upcoming auction events, and educate customers on available services.
Consult with dealers on pricing strategy using market valuation data to improve conversion rates and monitor performance against targets.
Educate customers on digital platform tools and services to match their needs to available product offerings.
Prepare for and support auction day activities including inventory walkthroughs, dealer engagement, and closing post sale offers.
Analyze pre- and post-auction reports to identify trends and opportunities and communicate findings to dealers and internal teams.
Log all customer interactions and manage follow-ups in the company CRM in real time.
Communicate with internal departments to ensure accurate marketing of sale inventory and maximize vehicle exposure.
Meet or exceed inbound/outbound phone call activity, sales targets, and performance expectations set by management.
Follow all company policies, procedures, and applicable state and federal laws.