Inside Sales Rep- Noblesville, IN or Rochester, PA

Valvoline Global • Noblesville, IN

45d • Hybrid

About The Position

The Virtual Sales Representative (VSR) is responsible for managing an assigned book of business and serving as the primary point of contact for existing customers in a remote capacity. This is a “protect and retain” role focused on nurturing relationships, maintaining account satisfaction, and ensuring continued business growth within a defined portfolio. The VSR will leverage virtual sales tools, webinars, and learning systems to engage accounts and drive retention while identifying opportunities for upselling and cross-selling when appropriate. This role plays a key part in Valvoline’s customer experience strategy—protecting existing business, ensuring continuity, and laying the foundation for future outside sales opportunities.

Requirements

• 1–3 years of customer service, inside sales, or outside sales experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Computer proficiency; CRM experience preferred.
• High school diploma required; Bachelor’s degree preferred.
• Must be authorized to work in the United States.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Manage an assigned book of business; act as the main point of contact for customers within your portfolio.
• Ensure high customer satisfaction and retention through proactive engagement and problem resolution.
• Communicate primarily through phone, email, and digital channels. Some physical store visits as needed.
• If issues arise “in-store,” collaborate with the Region Manager to ensure quick resolution.
• Protect existing revenue while identifying opportunities for growth within the assigned accounts.
• Utilize CRM systems to manage customer interactions, record activities, and track performance metrics.
• Regularly use Learning Management Systems (LMS), webinars, and Valvoline Certification (V-Cert) classes to stay informed on product knowledge and sales best practices.
• Work closely with outside sales, marketing, and customer service to align customer retention and growth strategies.
• Participate in occasional outbound prospecting initiatives at the direction of sales leadership.

Benefits

• Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.
• We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at: Email: [email protected]

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED