Inside Sales Rep

United Rentals•Nashville, TN

About The Position

The Inside Sales Rep helps implement the branch’s business plan by meeting the needs of a diverse customer base. The role covers in-branch equipment rentals, customer relations, telemarketing, and collections. Its primary focus is to increase branch revenue by renting and selling equipment, advising the manager about product and service needs, and providing exceptional customer service. The position involves specialty engineered rental products and services, including generators, pumps, chillers, heating and cooling equipment, dehumidification, load banks, and electrical distribution. This position is deemed Safety Sensitive under United Rentals’ policies and procedures.

Requirements

Associate’s degree or an equivalent combination of experience and education.
Strong customer service orientation and sales experience or skills.
Proficiency with MS Office, including Word and Excel.
Strong verbal and written communication skills.
Engineering aptitude to properly size, quote, install, and maintain large projects, potentially involving sewer bypass, industrial process cooling, construction and water damage drying, multi-level power distribution at various voltages, and large-scale climate control.
Valid driver’s license with an acceptable driving record.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Learn the rental business as it relates to specialty engineered rental products and services.
Establish new rental and sales accounts through telemarketing and by serving call-in customers.
Process rental quotations, reservations, contracts, and invoices in compliance with company policies and procedures.
Educate customers on proper equipment usage and safety procedures.
Ensure the accuracy of contract-related information entered into the branch computer system.
Coordinate and track daily equipment pickups and returns.
Run reports needed to monitor equipment and facilitate smooth operations.
Coordinate with inside and outside branch employees to deliver customer satisfaction.
Maintain accurate inventory records of branch assets.
Increase branch revenue by renting and selling equipment, advising the manager of product and service needs, and providing customer service.