Inside Sales Rep - Building Supply
About The Position
Interacts with customers and records information into a computer for inventory control and orders for customers. This role involves talking with customers and sales personnel, receiving orders for products and delivery, inputting orders into the system, and determining correct prices. The individual will also solicit sales of new or additional services, adjust complaints concerning billing or service, and refer service failures to the designated person for investigation. Additionally, the position requires distributing price sheets weekly to customers and sales personnel and checking inventory to ensure orders can be filled, alerting proper personnel of needs.
Requirements
- Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Knowledge of ECS Pro Database software.
- Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; uses resources effectively.
- Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
- Establishes customer service standards; monitors customer satisfaction.
- Achieves sales goals; overcomes objections with persuasion and persistence; maintains customer satisfaction; maintains records and promptly submits information.
- Demonstrates accuracy and thoroughness; applies feedback to improve performance.
- Meets productivity standards; completes work in timely manner; strives to increase productivity.
- Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Responsibilities
- Talks with customers and sales personnel and receives orders for product and delivery.
- Inputs orders into system and determines correct prices for product.
- Solicits sale of new or additional services.
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated person for investigation.
- Puts out price sheets to customers and sales personnel on weekly basis.
- Check inventory to assure orders can be filled and alerts proper personnel of needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
