Inside Sales Rep I

UGI Corporation•Seven Hills, OH

2d•Remote

About The Position

The Inside Sales Rep I (ISR I) effectively represents AmeriGas in building the business through inbound and outbound campaigns and activities while meeting/exceeding the assigned expectations. The ISR I will handle inbound and outbound volume with the objective of prospecting and qualifying leads, retaining existing customers, reactivating lost customer to achieve sales expectations, and providing digital support. The ISR I’s main objective is to make outbound calls to lost customers, recently inactive customers, and prospective customers. The ISR I will also maintain complete records of customer interactions and process/activities through detailed notes in CRM and/or SAP. Once the ISR I successfully closes the sale or completes the objective, he/she will fully document and complete any customer agreements/contracts if applicable and generate orders for account if needed. Regardless of lead, prospect, or program, the ISR I is responsible for delivering a positive customer experience, increasing sales, building relationships and offering promotional items to existing customers.

Requirements

High school education or equivalent required.
1 year experience in customer service
Use of business/office tools such as CRM, Microsoft Dynamics, SAP, Microsoft Office products.

Nice To Haves

Excellent phone presence and interpersonal skills
Able to deliver a positive customer experience
Ability to work independently and remotely within call center teams and with leadership expectations
Effective use of sales techniques, including prospecting, discovery, value proposition development, objection handling, and customer acquisition
Efficient and accurate use of systems and tools (CRM, SAP, Microsoft Office products, business websites/systems)
Strong telephone presence and interpersonal skills
Effectively and professionally communicates in English – verbal and written communications
Ability to multi-task and prioritize workload; strong organizational skills/time management skills
Active listener and use of inquiry to discover/understand prospect needs
Motivated and results driven
Ability to work effectively with others; participates in team/center activities; gives and receives feedback/coaching well
Ability to self-manage and maintain leadership expectations

Responsibilities

Make outbound calls to lost customers, recently inactive customers, and prospective customers.
Maintain complete records of customer interactions and process/activities through detailed notes in CRM and/or SAP.
Fully document and complete any customer agreements/contracts if applicable and generate orders for account if needed.
Deliver a positive customer experience, increasing sales, building relationships and offering promotional items to existing customers.
Contact existing customer base with marketing promotions/offers.
Make outbound calls to existing customer accounts for marketing promotions.
Qualify customer, assessing current use and needs to determine serviceability, present key value statements and sales messaging to retain the customer.
Appropriately apply special offers/pricing to existing customers.
Complete all necessary steps to deliver on product/service sold.
Enter and maintain pertinent customer information in required systems (CRM/SAP Databases).
Maintains complete records of customer and prospect interactions and process/activities through detailed notes in CRM/ SAP.
Comply with all company policies.
Support sales efforts with tasks assigned by the sales manager.