Inside Sales Rep I

our team • Franklin, TN

16d

About The Position

We are seeking a dedicated and dynamic Inside Sales/Customer Service Representative to join our team. This role will focus on supporting both our sales and customer service operations by helping with order processing, credit card payments, and offering support to outside sales personnel. The ideal candidate will be detail-oriented, customer-focused, and possess strong communication and problem-solving skills. You will be responsible for providing exceptional service via phone and email and working cross-functionally with other departments to ensure a seamless customer experience.

Requirements

• High school diploma or equivalent.
• 2+ years of experience in inside sales, customer service, or a similar role.
• Experience with order processing and payment processing preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
• A positive, can-do attitude with a passion for customer service.

Nice To Haves

• Experience with Salesforce and SAP software is a plus.

Responsibilities

• Assist customers with product inquiries and provide accurate information based on their needs.
• Process customer orders, ensuring accuracy and timely delivery.
• Follow up with customers to ensure orders are processed and delivered as expected.
• Provide exceptional customer support via phone and email, addressing inquiries, issues, and concerns.
• Resolve customer problems in a timely, professional manner, ensuring customer satisfaction.
• Assist Account Managers and outside sales representatives by preparing orders and providing administrative support.
• Provide information on product availability, pricing, and delivery timelines.
• Coordinate with the warehouse, shipping, and billing teams to ensure the timely and accurate fulfillment of orders.
• Communicate effectively with other internal departments to address customer needs and resolve issues.
• Continuously identify opportunities to enhance the customer experience and increase customer satisfaction.
• Suggest improvements to internal processes that would lead to more efficient operations and better service delivery.
• Act as a liaison between customers and the company to ensure all customer concerns are heard and resolved promptly.
• Perform other administrative duties as needed to support the sales and customer service departments.

Benefits

• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED